Protecting NFTs on IMVU

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How secure are NFTs on IMVU?

NFTs on IMVU are secured by the blockchain, which is an unchangeable record of transactions. This means that anyone can easily see that your NFT on IMVU is owned by you and you alone.

In addition, the files are hosted on IPFS, a decentralized file-hosting service built to last. Meaning that even in the unlikely event that IMVU goes down, your files will still be yours and accessible.

How can I protect myself from scams?

NFTs on IMVU are easy to distinguish from regular items. NFTs on IMVU will be in the NFT Exclusives category in the Shop, marked with the special gold NFT badge, priced in VCOIN, and will include a confirmation screen before purchase that will validate that the item is an NFT on IMVU.

NFTs that you buy on IMVU will remain in your inventory until you resell them. Make sure you look for the gold NFT badge in the item photo and the checkout process to ensure that the item you are buying is an NFT on IMVU. 

Why is two-factor authentication required?

We value your security and want to ensure the highest quality of protection for your IMVU account and NFTs. Therefore, two-factor authentication (2FA) is required for any transactions involving VCOIN.

To protect your NFTs, you will not be able to turn off 2FA unless you’ve sold all your NFTs. Learn how to set up 2FA here.

Will users under 18 years old be able to use NFTs on IMVU?

All users who can purchase VCOIN can purchase, resell, and create NFTs on IMVU with VCOIN. There may be some restrictions on countries and US states where VCOIN can be purchased or withdrawn (see full list here). Currently, anyone under 18 years old cannot withdraw VCOIN or transfer NFTs off platform until they are of legal age.

However, all users can send VCOIN to others, receive VCOIN from others, or convert VCOIN to Credits. VCOIN earned through Gigs or gifted by friends can be used to purchase NFTs on IMVU.

What happens to my NFTs if my account is hacked?

In the event that your IMVU account is hacked, we will follow the standard IMVU account recovery procedures.

In the event that your wallet is hacked and your NFTs on IMVU are removed, we will also conduct a thorough investigation where we may be able to revoke the use or sale of the NFT on IMVU.

What happens to my NFTs if my IMVU account is suspended, banned, or deleted?

If your IMVU account is suspended, banned, or deleted, your NFT will be delisted from the Shop and will remain in the wallet associated with it.

Suspended Accounts
Accounts may be temporarily suspended due to situations such as payment issues or suspicious activity. NFTs in suspended accounts may be recovered once the ongoing issue with the account or suspension is lifted.

Banned Accounts
Any violation of our terms of service will result in a permanent ban. Because of that, any NFTs associated with the permanently banned account will not be recoverable. If you believe the ban was a mistake, you can contact customer support for further assistance.

Deleted Accounts
Deleting your account permanently deletes all personal data associated with your account, that includes NFTs. You will not be able to regain access to your account once it has been completely deleted. You will have a few days to contact the customer support team if you change your mind, but there’s no guarantee that your account will be recoverable. In other words, think twice before deleting your account! 

What if an NFT or NFT transaction violates IMVU’s Terms of Service?

In the event of a violation of the Terms of Service for an NFT purchase, sale, or VCOIN purchase, IMVU reserves the right to take any necessary action, including but not limited to removing and NFT, refunding an NFT, and reversing NFT transactions or payouts.

If a DMCA claim is filed against an NFT on IMVU or if it is rerated as Unfit for IMVU, the NFT and all related NFTs will be put on hold until the issue is resolved. Learn more about IMVU’s DMCA Claim process here. Learn more about IMVU’s rerating policy here and product flagging policy here.


Do you need to reactivate your account after deleting it? Check out this article for instructions.