[Archived - Saturi] Creator Tax Information Update: TaxBandits

Posted by “Saturi” on April 24, 2024.

Hello, @Maio​ We will reach out to you via the help ticket.

Posted by “Maio” on April 23, 2024.

Hello @Saturi, I'm hoping you can please help me. I'm still having issues getting tax documents from IMVU for my three accounts.

I have been sent two 1042-S documents from TaxBandit, however the gross income from IMVU and the gross income stated on the 1042-S from TaxBandit don't match, and is out by a very large number.

Help desk tells me I can't get 1042 tax documents for 2022 because I didn't file a W-8 the year prior, however I have never filed to have my tax released to me to be process in Australia. I have always accepted the 30% US withholding, and then received a 1042 document from IMVU with the details.

Help Desk can't explain to me why the gross income on my TaxBandit documents doesn't align with the income (minus 30% withholding) I received from IMVU.

I need help understanding what is going wrong, and what I need to do to rectify it so I can get these tax documents. I'm being told by help desk I can't have my 1042 for 2022 because I didn't file a W-8, however I WAS provided with a 1042 for two of my three accounts for 2023, even though I still hadn't filed a W-8. It doesn't make sense to me? To top it off, the 1042's provided by TaxBandit don't align with my actual income from IMVU, net or gross.

In summary, I require for my bank an official document that proves IMVU paid me X amount, and withheld 30% before giving me the remainder, for years 2022 and 2023. I was of the belief this was the 1042 form, but now I'm being told I can't be provided with a 1042 as I didn't file a W-8 the year prior. But I'm also being sent 1042's that appear to be incorrect. It's very confusing.

I still don't have any tax documents for my 3rd account, even though Help Desk told me it had been sent.

I'm really sorry that I have to bug you about this issue, but I've been trying for nearly a month to get these documents through Help Desk. Can you please help me untangle this. I really need them.

Posted by “Saturi” on April 18, 2024.

Hello, @Maio​ 

Thank you for reaching out to us. You can expect an update from a specialist soon regarding your support case ending in 3189.

Posted by “Maio” on April 18, 2024.

Can someone from IMVU please help me, I'm desperate. I've been logging help tickets for the last 22 days, trying to get my 1042 tax documents for 2022 and 2023 for all three of my IMVU shop accounts. I'm in Australia and my bank has requested them.

There is only one tax document available to me through TaxBandit and the amount provided on the document does not match my IMVU payout history for ANY of my 3 shop accounts.

Help desk keeps emailing me the same single 1042 document that is already on TaxBandit, and hasn't explained to me why the income stated on the tax document is only 13% of the income I was actually paid by IMVU. I can't give that tax document to my bank, it's grossly inaccurate.

At first I assumed the TaxBandit document was for ONE of my accounts, but Help Desk sent me a message stating that it is the combination of all THREE of my accounts, which makes even less sense. Can I please be put in contact someone at IMVU who can help me? I desperately need these tax documents.

Posted by “QBL” on March 20, 2024.

@Saturi​  I hate that this has to be put on you but I believe this is the first time most if not all of us is hearing about this. Most of us were under the impression it was in house.

Posted by “Saturi” on March 20, 2024.

Hi, @QBL​ We partner with a third-party service every year to file taxes. You can read more about TaxBandits Safeguarding systems here -

https://www.taxbandits.com/fraud-prevention/#:~:text=Safeguarding%20Your%20Most%20Sensitive%20Data,your%20sensitive%20information%20remains%20confidential

Posted by “Saturi” on March 20, 2024.

@SonnyDesigns​ That information is simply for the Customer Support Representative to verify your identity in order to assist.

Posted by “Saturi” on March 20, 2024.

@QBL​ TaxBandits will be responsible for issuing 1042 forms to our international users, while E-file Magic handles our 1099 forms.

Posted by “QBL” on March 19, 2024.

@FemmeDraven​  Yep I have been reading as well this is sketchy at best abd scary at least We really need some clairification here. On What information this site actually has.. We were told our tax info would never be handed over and it was secure. Welp houston we have a problem.

Posted by “FemmeDraven” on March 19, 2024.

This company is based in South Carolina but the headquarters for their parent company is located in India. This is the same country that is a hotbed for financial scammers and there was even a 60 Minutes episode about legit companies with employees who were handing over their customer's information to the scammers. I'm glad I'm no longer creating.

Posted by “SonnyDesigns” on March 18, 2024.

@Saturi​ 

in the end of your post it is written

"We will require your name, PayPal email address, and a government-issued ID for verification purposes."

Does this mean that even if we already receive money and our account has already been verified it will go back to verification and we will no longer receive any money? until the new verification is done?

Thanks in advance for your answer

Posted by “QBL” on March 17, 2024.

@Saturi​  Also is this only concerning Foriegn Nationals with the 1042 Only? Or does Tax Bandits also have U.S Creators 1099 Information as well?

Posted by “QBL” on March 17, 2024.

@Saturi​  Are you saying that our tax information and or other information has been turned over to a third party Site?