[Archived - Lexique] I can't load a room in Studio unless it's the actual product.

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Posted by “Lexique” on February 04, 2023.

[Archived]

Can anyone please help me to know how to load a room in Studio when I'm working on a product? When I go into preferences and try to choose a default room from the drop down menu, it just gives me a blank white rectangle. When I go into the inventory tab, no matter how I filter, not one room will appear to choose from. Because I have well over 1500 rooms, I have even waited 10 minutes or more for something to show up. But never. What am I doing wrong?

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Community posted 2 months ago Admin

Posted by “Lexique” on May 09, 2023.

[Archived]

Hello @Drosselmeyer​, ah yes, so many companies have insufficient help these days and not in a position (financially etc) to change it. Anyway, thank you for keeping it on your plate. Strange if I'm the only one - that's why I wonder if there is some issue with my database or my computer. I have done as you've asked, so please let me know if you haven't received the report.

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Community posted 2 months ago Admin

Posted by “Drosselmeyer” on May 09, 2023.

[Archived]

Hi @Lexique​, Sorry it has been so long. We are kind of short staffed and our engineers have been working on other things, but we are looking into this issue. Would you help us out by doing the following steps and send a report?

  1. Edit any product
  2. Open Inventory Panel
  3. Click Rooms filter
  4. Click the question mark in lower right and report problem. Please mention if the inventory panel is still blank in the report.

Thanks!!

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Community posted 2 months ago Admin

Posted by “Lexique” on February 08, 2023.

[Archived]

Thank you @Drosselmeyer​. I do look forward to being able to change the room. At this point I simply have to publish the item and check it out in next.

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Community posted 2 months ago Admin

Posted by “Drosselmeyer” on February 08, 2023.

[Archived]

@Lexique​ Thanks for the additional info. We went over this bug in our team meeting this morning and we are looking into it.

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Community posted 2 months ago Admin

Posted by “Lexique” on February 07, 2023.

[Archived]

Thank you @Drosselmeyer​  and @RainEvenMorn​ . Maybe I just didn't wait long enough. I also likely need to up my virtual ram space on my computer, or whatever it's called. But I waited for 10 minutes in both locations (preferences & inventory) (yes i timed it), but no luck either place.

 

In fact I have a load of inventory for women's clothing and furniture as well but this doesn't seem to be a problem for any of the categories except rooms.

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Community posted 2 months ago Admin

Posted by “RainEvenMorn” on February 07, 2023.

[Archived]

i know this problem too well...i cant ever take a picture of my new studio rooms in studio. i have thousands of rooms and have to wait till ever one of them loads to scroll down to share room where i find it.

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Community posted 2 months ago Admin

Posted by “Drosselmeyer” on February 07, 2023.

[Archived]

Hi @Lexique​, I am not sure why this is happening. It "may" be because you have so many rooms. I noticed that with other categories, some pop-up faster than others in the Inventory filter. I have written up a ticket on this and our team will investigate.

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