However you're better off going to help.imvu.com, clicking "Contact Us" and submitting a ticket.
From what I know (had friends hit issues), when there is any suspicion of credit card fraud, IMVU will put the account on hold and require you to prove who you are, usually via a phone call and sending them images of your ID and a selfie of you holding your ID.
Seems to be a lot of it lately, as every month I'll have a sale reversed because IMVU found the buyer was using a fraudulent card. Not saying you're committing fraud, but having a friend buy AP for you does raise the alarms on IMVU's end.
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Posted by “babynightmareX” on March 05, 2022.
[Archived]I was wondering if you guys can cancel my ap on my profile my friend got it for me
and my account now on hold and I can’t buy anything sorry if it was bad thing
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Posted by “RickEros” on March 09, 2022.
[Archived]@babynightmareX This is likely the wrong forum to ask this. You can go to "IMVU Hangout" in the Discussions board at help.imvu.com
However you're better off going to help.imvu.com, clicking "Contact Us" and submitting a ticket.
From what I know (had friends hit issues), when there is any suspicion of credit card fraud, IMVU will put the account on hold and require you to prove who you are, usually via a phone call and sending them images of your ID and a selfie of you holding your ID.
Seems to be a lot of it lately, as every month I'll have a sale reversed because IMVU found the buyer was using a fraudulent card. Not saying you're committing fraud, but having a friend buy AP for you does raise the alarms on IMVU's end.
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