You guys changed something about classic because I can no longer submit accessory meshes with custom skeletons. I posted an issue a few weeks back about it. Not realizing things were way more messed up.
My best guess is that if a file is recompressed, or whatever it is you guys do on your end, it botches the file. I say this because there is no problem with the file until you upload it. In which afterwards it is now messed up. It would also make sense as to why my 4+ year old files randomly are getting messed up. Perhaps they were edited on your end.
Right now, I cannot submit files that I submitted just a few months back. Even when I submit a fresh, brand new file, the skeleton is now messed up after IMVU does its thing to it. This is really bad.
I should note this is specifically a Classic Issue.
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Communityposted
5 months ago
Admin
Posted by “Drosselmeyer” on March 01, 2024.
[Archived]
@Nums Are you using the IMVU Studio Toolkit for 3ds Max?
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C
Communityposted
5 months ago
Admin
Posted by “Epic3D” on February 29, 2024.
[Archived]
I can say with 100% certainty the .xsf files are being modified after submission at least when it comes to the classic client. I haven't tried head attachments but for a choker I was making (neck02) it would immediately drop off the avatar after I hit submit. However when viewed outside of classic it would look normal.
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C
Communityposted
5 months ago
Admin
Posted by “Polystyrene” on February 29, 2024.
[Archived]
Don't know if it helps but I'm not having this issue with head attachment products (derived from glasses spice/glasses king so not needing to replace the xsf file).
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Communityposted
5 months ago
Admin
Posted by “Nums” on February 28, 2024.
[Archived]
Let me clarify when I say custom skeleton, it's the exact Master Skeleton exported from 3ds Max, that's why the avatar in picture one looks normal. It's not actually a custom skeleton with added bones in it. It's just not the Female04_Anime01_SkeletonMASTER file being used is all.
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C
Communityposted
5 months ago
Admin
Posted by “Nums” on February 28, 2024.
[Archived]
@Drosselmeyer Not sure if this helps any, I saw you mention it's specifically avatar attachments. But even when importing a custom skeleton derived from PID 80, the avatar still explodes after imvu servers process the file. Seems like any skeleton? Maybe some additional info, I'm using 3ds Max. Not sure if it makes a difference anywhere. Just trying to help where I can so I can fix a few products of mine that broke.
Product: 66766551
Pre Upload
Post Upload and Re Opened in IMVU
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C
Communityposted
5 months ago
Admin
Posted by “Polystyrene” on February 28, 2024.
[Archived]
Thank you!
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C
Communityposted
5 months ago
Admin
Posted by “Drosselmeyer” on February 27, 2024.
[Archived]
@Polystyrene Ugh. :( So sorry. I will elevate the urgency of this issue. Thanks.
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C
Communityposted
5 months ago
Admin
Posted by “Polystyrene” on February 27, 2024.
[Archived]
Glad to see this is being looked into. I'm having the same issue, four products I submitted this week have their skeletons screwed up. PIDs are 66747449, 66747449, 66747449, 66747460.
This is how they should look:
This is how they appear in Classic:
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C
Communityposted
5 months ago
Admin
Posted by “Nums” on February 27, 2024.
[Archived]
Thanks for taking a look into it!
0 Votes
C
Communityposted
5 months ago
Admin
Posted by “Drosselmeyer” on February 27, 2024.
[Archived]
@Nums, Just to give you an update, I have been able to create a reproducible PID on my own that demonstrates the bug and it looks like it has to do with bone rotations getting altered between submit -> server -> edit and the PID never has to be edited in Studio as you mentioned. We are investigating and I will post a follow up here when there is more information.
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C
Communityposted
5 months ago
Admin
Posted by “Nums” on February 26, 2024.
[Archived]
Yeah I can do that. I'll type it up in the email
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C
Communityposted
5 months ago
Admin
Posted by “Nums” on February 26, 2024.
[Archived]
I would make a video but nothing is being processed on IMVU's end right now so it wouldn't do much good. Not sure if it's cause you guys are making changes to it currently but I'll just type something up instead.
That product works just fine. Submitted it many years ago.
I resubmitted it yesterday, it works fine when working on it in the editor and initially uploading it. But after being sent through to your side it simply no longer works. This is now the result.
Import the FBX of an accessory with a custom skeleton
Change the body ID to 80,191
Change the attachment node to , PelvisNode
Up to this point the product works exactly as it should
Hit save, submit
Once IMVU processes the XSF it's now broken. IMVU seems to have reprocessed some old files of mine and broken them with the new process as well. In fact just a few weeks ago I was able to fix one of the products that got broke, but now I can't even fix it anymore due to possibly more changes.
0 Votes
C
Communityposted
5 months ago
Admin
Posted by “Drosselmeyer” on February 26, 2024.
[Archived]
Hi @Nums, In the movie you linked to you compare a couple of pairs of XSFs, Can you send those to us at [email protected] and the note the PIDs that they belong to? How did you happen to have the two to compare? Is one a draft and the other from a published PID? Is one from classic and the other from Studio?
Thanks!
0 Votes
C
Communityposted
5 months ago
Admin
Posted by “Arkdurath” on February 26, 2024.
[Archived]
Hi @Nums !,
Can you provide some PIDs with that problem ?
Recently we moved the logic that optimizes CFLs for the Classic client from one service to another but the underlying logic remains the same as far as I can tell.
It would be very nice if you can provide a step by step of this issue so we can try to reproduce it on our end to see if we can find what is wrong.
Thanks in advance!
0 Votes
C
Communityposted
5 months ago
Admin
Posted by “Lyciel666” on February 26, 2024.
[Archived]
Since the last forced update there have been so many strange problems. I had noticed that there are various old light meshes that suddenly no longer react to changes in size as usual https://cc.imvu.com/s/question/0D5VY000001LG9J0AW/does-anyone-have-a-solution-to -the-problem-that-since-the-forced-update-to-5450-these-meshes-in-the-classic-client-no-longer-work-properly but so far there has been no help from imvu.
Then the personal lists that you can create as a VIP are suddenly mixed up. Strangely enough, only the products that are older, nothing is messed up with newer products. That would fit with what Nums (Costumer) said with the 4 year old files ---> It would also make sense why my 4+ year old files would randomly get mixed up. They may have been edited by you.<---
The shop search in imvu Classic is now much less precise than before, maybe this is all connected?
Posted by “Nums” on February 26, 2024.
[Archived]IMVU and skeleton file compression?
You guys changed something about classic because I can no longer submit accessory meshes with custom skeletons. I posted an issue a few weeks back about it. Not realizing things were way more messed up.
My best guess is that if a file is recompressed, or whatever it is you guys do on your end, it botches the file. I say this because there is no problem with the file until you upload it. In which afterwards it is now messed up. It would also make sense as to why my 4+ year old files randomly are getting messed up. Perhaps they were edited on your end.
Right now, I cannot submit files that I submitted just a few months back. Even when I submit a fresh, brand new file, the skeleton is now messed up after IMVU does its thing to it. This is really bad.
I should note this is specifically a Classic Issue.
0 Votes
31 Comments
Community posted 5 months ago Admin
Posted by “Drosselmeyer” on March 01, 2024.
[Archived]@Nums Are you using the IMVU Studio Toolkit for 3ds Max?
0 Votes
Community posted 5 months ago Admin
Posted by “Epic3D” on February 29, 2024.
[Archived]I can say with 100% certainty the .xsf files are being modified after submission at least when it comes to the classic client. I haven't tried head attachments but for a choker I was making (neck02) it would immediately drop off the avatar after I hit submit. However when viewed outside of classic it would look normal.
0 Votes
Community posted 5 months ago Admin
Posted by “Polystyrene” on February 29, 2024.
[Archived]Don't know if it helps but I'm not having this issue with head attachment products (derived from glasses spice/glasses king so not needing to replace the xsf file).
0 Votes
Community posted 5 months ago Admin
Posted by “Nums” on February 28, 2024.
[Archived]Let me clarify when I say custom skeleton, it's the exact Master Skeleton exported from 3ds Max, that's why the avatar in picture one looks normal. It's not actually a custom skeleton with added bones in it. It's just not the Female04_Anime01_SkeletonMASTER file being used is all.
0 Votes
Community posted 5 months ago Admin
Posted by “Nums” on February 28, 2024.
[Archived]@Drosselmeyer Not sure if this helps any, I saw you mention it's specifically avatar attachments. But even when importing a custom skeleton derived from PID 80, the avatar still explodes after imvu servers process the file. Seems like any skeleton? Maybe some additional info, I'm using 3ds Max. Not sure if it makes a difference anywhere. Just trying to help where I can so I can fix a few products of mine that broke.
Product: 66766551
Pre Upload
Post Upload and Re Opened in IMVU
0 Votes
Community posted 5 months ago Admin
Posted by “Polystyrene” on February 28, 2024.
[Archived]Thank you!
0 Votes
Community posted 5 months ago Admin
Posted by “Drosselmeyer” on February 27, 2024.
[Archived]@Polystyrene Ugh. :( So sorry. I will elevate the urgency of this issue. Thanks.
0 Votes
Community posted 5 months ago Admin
Posted by “Polystyrene” on February 27, 2024.
[Archived]Glad to see this is being looked into. I'm having the same issue, four products I submitted this week have their skeletons screwed up. PIDs are 66747449, 66747449, 66747449, 66747460.
This is how they should look:
This is how they appear in Classic:
0 Votes
Community posted 5 months ago Admin
Posted by “Nums” on February 27, 2024.
[Archived]Thanks for taking a look into it!
0 Votes
Community posted 5 months ago Admin
Posted by “Drosselmeyer” on February 27, 2024.
[Archived]@Nums, Just to give you an update, I have been able to create a reproducible PID on my own that demonstrates the bug and it looks like it has to do with bone rotations getting altered between submit -> server -> edit and the PID never has to be edited in Studio as you mentioned. We are investigating and I will post a follow up here when there is more information.
0 Votes
Community posted 5 months ago Admin
Posted by “Nums” on February 26, 2024.
[Archived]Yeah I can do that. I'll type it up in the email
0 Votes
Community posted 5 months ago Admin
Posted by “Nums” on February 26, 2024.
[Archived]I would make a video but nothing is being processed on IMVU's end right now so it wouldn't do much good. Not sure if it's cause you guys are making changes to it currently but I'll just type something up instead.
For example,
https://www.imvu.com/shop/product.php?products_id=48773117
That product works just fine. Submitted it many years ago.
I resubmitted it yesterday, it works fine when working on it in the editor and initially uploading it. But after being sent through to your side it simply no longer works. This is now the result.
https://www.imvu.com/shop/product.php?products_id=66736701
The step by step is simply,
Import the FBX of an accessory with a custom skeleton
Change the body ID to 80,191
Change the attachment node to , PelvisNode
Up to this point the product works exactly as it should
Hit save, submit
Once IMVU processes the XSF it's now broken. IMVU seems to have reprocessed some old files of mine and broken them with the new process as well. In fact just a few weeks ago I was able to fix one of the products that got broke, but now I can't even fix it anymore due to possibly more changes.
0 Votes
Community posted 5 months ago Admin
Posted by “Drosselmeyer” on February 26, 2024.
[Archived]Hi @Nums, In the movie you linked to you compare a couple of pairs of XSFs, Can you send those to us at [email protected] and the note the PIDs that they belong to? How did you happen to have the two to compare? Is one a draft and the other from a published PID? Is one from classic and the other from Studio?
Thanks!
0 Votes
Community posted 5 months ago Admin
Posted by “Arkdurath” on February 26, 2024.
[Archived]Hi @Nums !,
Can you provide some PIDs with that problem ?
Recently we moved the logic that optimizes CFLs for the Classic client from one service to another but the underlying logic remains the same as far as I can tell.
It would be very nice if you can provide a step by step of this issue so we can try to reproduce it on our end to see if we can find what is wrong.
Thanks in advance!
0 Votes
Community posted 5 months ago Admin
Posted by “Lyciel666” on February 26, 2024.
[Archived]Since the last forced update there have been so many strange problems. I had noticed that there are various old light meshes that suddenly no longer react to changes in size as usual https://cc.imvu.com/s/question/0D5VY000001LG9J0AW/does-anyone-have-a-solution-to -the-problem-that-since-the-forced-update-to-5450-these-meshes-in-the-classic-client-no-longer-work-properly but so far there has been no help from imvu.
Then the personal lists that you can create as a VIP are suddenly mixed up. Strangely enough, only the products that are older, nothing is messed up with newer products. That would fit with what Nums (Costumer) said with the 4 year old files ---> It would also make sense why my 4+ year old files would randomly get mixed up. They may have been edited by you.<---
The shop search in imvu Classic is now much less precise than before, maybe this is all connected?
https://cc.imvu.com/s/question/0D5VY000003Dw020AC/why-has-the-imvu-classic-clients-shop-search-become-so-inaccurate
0 Votes