[Archived - MiaPV] How is Possible that when you derivate from a derivable product you get your creator privilege revoke ?

Posted by “DarkAngel5” on December 17, 2021.

Hi @MiaPV​ , customer service is the only option. Emailing and contacting staff will not help. They are not customer service. If customer service has said their decision is final then there is nothing that can be done. Customer service lets us know why they acted even if we disagree.

 

The Discussions are user-to-user assistance only. Users have no sway or access to other users' accounts.

 

Thanks

Posted by “MiaPV” on December 17, 2021.

How to Use Extended Creator Reports

Once you have access to the Extended Creator Reports (via 2FA or a verification code), you can retrieve reports on possible mesh and animation duplicates on our View Reports Page. You will find newly submitted products that are similar to yours (mesh and animation asset similarities only). The report is a downloadable .csv file. 

 

Please note that the report will only include products that have been recently submitted and/or new products that are submitted after you join this program. The report does NOT include any correctly derived products including “zero change� derivations (products derived from your product that do not have any asset changes).

 

Read this.. and because i submitted my derivation recently i am the one getting the worst part, i only derivated from this product (55836285) and that creator hide that product after.. that product have 2 others derivation from others creators .. but because i was the one that did it recently i am loosing all ..my money, my time, my effort, my hardship? Some one Pay Attention to this.. it can happend again and again to new creators.. even long time creators . i Wonder how many Creators lost their Store for the same reason.. That tool is no good if it doesnt detect older derivations...is not fair for us ! the one that submit newly derivations...

Posted by “BunnyCakes” on December 17, 2021.

correction * you would like your creator privileges back.

Posted by “BunnyCakes” on December 17, 2021.

Contact the email Lestat has provided communityteam@imvu.com

Explain that you derived from a product and that they removed your creator privileges because of the original derive being an unauthorized product you didn't know about. Explain to them that you would like your account back and if they could review your account.

 

 

Posted by “4u” on December 17, 2021.

Staff are the ONLY people who can help you as they know the account history not just this one incident. You can try "once" messaging Rigs or Shannon as a line of last resort.

Posted by “MiaPV” on December 17, 2021.

They cant help me.. thats what they keep saying.. i will not stop until someone really pay attention to this matter! Today is me! Tomorrow can happend to any of the creators that derive from others! My only mistake was make a derivation from a product thats looks it was unauthorized! But how could i know of that?

Posted by “LestatDeLioncourt” on December 17, 2021.

@MiaPV​  IMVU Staff has all the private information on why this decision was made. They are the ones to discuss this, further.

If a user feels there is an issue with the final outcome of a Help Case it can be discussed with IMVU Staff at communityteam@imvu.com

 

Thanks

Posted by “AnkaraGebelRvLs” on December 17, 2021.

I do not agree with the closing of the store to Mia PV, she is a very good creator, very excellent, she has never done an undue nafa to close her store, I am one of her clients, she does not deserve this treatment

Posted by “lInferno” on December 17, 2021.

Mia

 

i hope you get your store back . It seems very unfair what they are doing . … you are not the person to blame … You do everything legan in addition you spend money and time to upload. support please take the time and fix this mistake .

Posted by “SheskaRVLsGebel” on December 17, 2021.

I also lost my original account just for photo reports, which was unfair, then they wanted to ask me for 600 dollars to get it back and I was going to do it and then I said no, so it's good to use this page and expose the problems

 

Posted by “xxxtriton69” on December 17, 2021.

I lost my account and credits twice so is not speculation. In my own experience IMVU main issue always have been "security". At the end they don't care, we are just numbers for them $$$​. And public or private the company is based in California, USA so we do have freedom of speech.

Posted by “SheskaRVLsGebel” on December 17, 2021.

 

LestaDeLioncourt, good morning this is a community page, and I think it is good for me to expose your problem, I play imvu 10 years ago I have spent at least 15 thousand dollars, buying products, vip, buying music and uploading products to the store, and it does not seem fair to know what is happening through this page and thus be careful. I hope this theme from Mia's store has a happy ending

 

Posted by “Levu” on December 17, 2021.

@LestatDeLioncourt​ She is a vip user, she has already contacted the support and they tell her that they cannot do anything, the forum is an open space to be able to publicize this type of inconvenience. This is not just any problem, this is something that affects the entire community of creators and this has to be resolved.

 

Posted by “SooGy” on December 17, 2021.

Mia,

I hope you get your store back, it is very disappointing, it takes away your desire to use a platform where you invest your money and they do not care about anything, remember that imvu without us would not exist, it should be a safer place for people who invest. For the staff and the owner of this platform, how difficult can it be for them to just remove the product that she derived, and not stop her from closing the miapv store? It is difficult for her to buy her vip, invest to upload her products and the charge that You do to get it uploaded, that's why many no longer want to buy the VIP, because of their incompetence and their lack of seriousness to be safer for those of us who invest in this platform.

Posted by “MiaPV” on December 17, 2021.

Hi There LestaDeLioncourt, i already called imvu..they said they cant do nothing about it..im sending emails to the DMCA department and it seems they are busy, thats why i bring my problem here so everyones know ..this matter for all the creators or not? i will not shut, because this is wrong.

Posted by “xxxtriton69” on December 17, 2021.

By revoking creators privileges ​Imvu is not avoiding this to happen again, basically is taking all the money and time from us instead of look for a resolution to this problem, we get punished while the person that that need to pay for this get away with it. HOW UNFAIR BY CLOSING THE STORE KNOWING IT WILL KEEP HAPPENING.

Posted by “LestatDeLioncourt” on December 17, 2021.

Hi @MiaPV​ This is best discussed in private with IMVU Staff. Only they have all the information available to discuss this, properly. Here in public, people can only speculate as to reasons for the issue.

 

How to contact Customer Service:

https://help.imvu.com/s/contactus

 

How to file and respond to a ticket: http://im.vu/help396

How to file a ticket on IMVU Mobile: http://im.vu/help769

 

Thanks

Posted by “xxxtriton69” on December 17, 2021.

Security issues have always been the biggest problem in this company, from stolen accounts to stolen personal information and now products. The company itself went up over 55% in the stock market in the last 5 years, why don't use part of the company income to solve this issues. At the end, IMVU Inc is in business thanks to all the users in here but we receive the worst treatment that a company can offer. HERE "THE CUSTOMER (US) NOT ALWAYS COME FIRST (PRIORITY)"​ in other hand this company couldn't care less about us. Again we need to be listen for once no those surveys that doesn't solve a dime, REAL PEOPLE TAKING ACTIONS AND IMPROVING THE SERVICE OF THIS PLATAFORM.

Posted by “SheskaRVLsGebel” on December 17, 2021.

Mia, it seems unfair to me that they close your store, you are not to blame for anything, I mean, one spends their money to upload products and remove a credor that made the product removable and I'm afraid to remove products, we are not to blame if that remover I stole it and uploaded it, what a shame because every day I get discouraged putting money into imvu, Mia, I hope you open your store soon.