Hello @SHB3 , according to IMVU policy, amounts purchased are non-refundable and are the full responsibility of the buyers. However, you can try contacting Customer Service so they can evaluate your case. If you want to know more information, I recommend reading the VIP Terms and Conditions, in addition to the Terms of Service.
Posted by “SHB3” on January 05, 2024.
[Archived]0 Votes
2 Comments
Community posted over 1 year ago Admin
Posted by “xLunaStonex” on January 05, 2024.
[Archived]Hi @SHB3, this article explains refunds for mobile purchases: http://im.vu/help681
How to contact Customer Service:
https://help.imvu.com/s/contactus
How to file and respond to a ticket: http://im.vu/help396
How to file a ticket on IMVU Mobile: http://im.vu/help769
Thanks
0 Votes
Community posted over 1 year ago Admin
Posted by “Acies” on January 05, 2024.
[Archived]Hello @SHB3 , according to IMVU policy, amounts purchased are non-refundable and are the full responsibility of the buyers. However, you can try contacting Customer Service so they can evaluate your case. If you want to know more information, I recommend reading the VIP Terms and Conditions, in addition to the Terms of Service.
> How to contact Customer Service: https://help.imvu.com/s/contactus
> How to file and respond to a ticket: http://im.vu/help396
> How to file a ticket on IMVU Mobile: http://im.vu/help769
0 Votes