[Archived - iGriselda] My profile picture won't change on next/mobile

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Posted by “iGriselda” on March 24, 2024.

[Archived]

I changed my profile pic the other day on client by using the camera like I always do, and for some strange reason it refuses to change on next/mobile. But it's different on client as well as the classic old website. I tried logging out & in, that did not help. I tried to change it on the old classic website by uploading the picture from my pc, nope. I tried changing it on Next too, also didn't work either. Screenshot 2024-03-23 053223 Screenshot 2024-03-23 053125

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Community posted 4 months ago Admin

Posted by “Nifi” on March 30, 2024.

[Archived]

Hi, please contact Customer service for the issue you are having.

How to contact Customer Service:

https://help.imvu.com/s/contactus

How to File and Respond to a Ticket: http://im.vu/help396

How to File a Ticket on Mobile: http://im.vu/help769

Thanks

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Community posted 4 months ago Admin

Posted by “iGriselda” on March 27, 2024.

[Archived]

One of the customer support said: "I would like to inform you that we already escalated this issue to our engineering department. We will provide you an update in this ticket as soon as feedback is available." Hopefully they fix it soon because this is irritating.

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Community posted 4 months ago Admin

Posted by “iGriselda” on March 27, 2024.

[Archived]

Omg I'm glad I'm not the only one experiencing this, because I thought I was going crazy. And yes! I filed a ticket they sent me the generic troubleshooting stuff...Now they put the status of my case "Work in progress."

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Community posted 4 months ago Admin

Posted by “Rensuke” on March 27, 2024.

[Archived]

I did live chat just now asking about the problem/bug and they're working to fix it, lets be patient i guess

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Community posted 4 months ago Admin

Posted by “Rensuke” on March 27, 2024.

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And same here, they dont give any solutions apart from doing same copypastes and telling "just wait and try again" "delete cache" and ofc nothing worked

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Community posted 4 months ago Admin

Posted by “MorningStarWolf63” on March 27, 2024.

[Archived]

i am haveing same issues

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Community posted 4 months ago Admin

Posted by “orgsm” on March 27, 2024.

[Archived]

Same here! My current picture is on mobile but the recent ones are still stuck in imvu studio and next. You’re not alone on that one !

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Community posted 4 months ago Admin

Posted by “iGriselda” on March 24, 2024.

[Archived]

Hello, yes I tried changing it on https://www.imvu.com/catalog/web_myaccount.php as well, but nothing worked either. I filed a help ticket too but I'm still waiting for an agent to reach out to me.

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Community posted 4 months ago Admin

Posted by “LestatDeLioncourt” on March 24, 2024.

[Archived]

How to contact Customer Service:

https://help.imvu.com/s/contactus

How to file and respond to a ticket: http://im.vu/help396

How to file a ticket on IMVU Mobile: http://im.vu/help769

Thanks

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Community posted 4 months ago Admin

Posted by “LestatDeLioncourt” on March 24, 2024.

[Archived]

Hi @iGriselda Sometimes the servers are too busy and get laggy on the old client. You can change your avatar profile picture on the account page. It seems to always work for me :) https://www.imvu.com/catalog/web_myaccount.php If you still have issue you may need to contact customer service.

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Community posted 4 months ago Admin

Posted by “iGriselda” on March 24, 2024.

[Archived]

Oh and I'm using the latest version on client, version 546.2. I never ever had that issue before until now.

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