The credit update can be laggy, particularly on the mobile app. You might need to log in/out or click on the credit button to force it to refresh. If you are getting credits from sales, you can also run a report of your sales to see when the credits will be coming to your account (as sometimes they are scheduled for a future date, depending on what type of credits are used for payment). Hope that helps :)
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C
Communityposted
2 months ago
Admin
Posted by “Lucas” on April 20, 2024.
[Archived]
Hi @IlAlyBeelI, if users purchase an IMVU upgrade on Mobile they will need to check their purchases in the Google Play or the iTunes store. IMVU has no control over Mobile store purchases.
If users purchased through IMVU’s website using Next, users can check their order history.
Posted by “IlAlyBeelI” on April 18, 2024.
[Archived]I sent the photo of the receipt they sent me and my credits still do not appear
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3 Comments
Community posted 2 months ago Admin
Posted by “Nifi” on April 22, 2024.
[Archived]Also, if you have further questions or wish to comment more in regards to this matter, please see this topic: https://help.imvu.com/s/question/0D54p00002aXNNbCAO
Thanks
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Community posted 2 months ago Admin
Posted by “Jazzmine70761” on April 20, 2024.
[Archived]The credit update can be laggy, particularly on the mobile app. You might need to log in/out or click on the credit button to force it to refresh. If you are getting credits from sales, you can also run a report of your sales to see when the credits will be coming to your account (as sometimes they are scheduled for a future date, depending on what type of credits are used for payment). Hope that helps :)
0 Votes
Community posted 2 months ago Admin
Posted by “Lucas” on April 20, 2024.
[Archived]Hi @IlAlyBeelI, if users purchase an IMVU upgrade on Mobile they will need to check their purchases in the Google Play or the iTunes store. IMVU has no control over Mobile store purchases.
If users purchased through IMVU’s website using Next, users can check their order history.
IMVU pends orders as a security measure:
https://www.imvu.com/next/settings/order/
This article explains pending orders: http://im.vu/help394
How to Contact Customer Service: https://help.imvu.com/s/contactus
How to create and reply to a ticket: http://im.vu/help396
How to create a ticket on Mobile: http://im.vu/help769
Thanks
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