[Archived - ShevaneseBenjamin] Why I hav not received my free coins n why can’t I purchase even though there’s money on my account

Posted 3 months ago by Community

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Posted by “ShevaneseBenjamin” on May 14, 2024.

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Community posted 3 months ago Admin

Posted by “Nifi” on May 17, 2024.

[Archived]

Hi @ShevaneseBenjamin​, if users purchase an IMVU upgrade on Mobile they will need to check their purchases in the Google Play or the iTunes store. IMVU has no control over Mobile store purchases.

 

If users purchased through IMVU’s website using Next, users can check their order history. 

 

IMVU pends orders as a security measure: 

https://www.imvu.com/next/settings/order/

 

This article explains pending orders: http://im.vu/help394

 

How to Contact Customer Service:

https://help.imvu.com/s/contactus

 

How to create and reply to a ticket: http://im.vu/help396

How to create a ticket on Mobile: http://im.vu/help769

 

Also, if you have further questions or wish to comment more in regards to this matter, please see this topic: https://help.imvu.com/s/question/0D54p00002aXNNbCAO

 

Thanks

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