[Archived - Gletch] People are having trouble joining my room, says that it either kicks them instantly or when they join it is empty and shows no people when there are people in there. HELP PLS

Posted over 1 year ago by Community

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Community Admin

Posted by “Gletch” on May 15, 2024.

[Archived]

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Community posted over 1 year ago Admin

Posted by “Nifi” on May 17, 2024.

[Archived]

Hi @Gletch, please contact customer service to report the issue/s you are having with mobile.

How to contact Customer Service:

How to File and Respond to a Ticket: http://im.vu/help396

How to File a Ticket on Mobile: http://im.vu/help769

Thanks

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Community posted over 1 year ago Admin

Posted by “Lucas” on May 16, 2024.

[Archived]

Hi @Gletch, there are a few possible known reasons:

1 - Your room is a Live Room and people are using Classic Client to join the room (It's not possible).

2 - You've set your room settings to Friends only, No Guest_users or require Age Verification.

Thanks!

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