I’ve purchased 2 packages of credits, I’ve checked in the iTunes Store but nothing is shown. When I log in to my bank account I can see my money missing. Please do something.
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Communityposted
10 months ago
Admin
Posted by “Nifi” on May 30, 2024.
[Archived]
Hi @jovay1, if users purchase an IMVU upgrade on Mobile they will need to check their purchases in the Google Play or the iTunes store. IMVU has no control over Mobile store purchases.
If users purchased through IMVU’s website using Next, users can check their order history.
Posted by “jovay1” on May 26, 2024.
[Archived]I’ve purchased 2 packages of credits, I’ve checked in the iTunes Store but nothing is shown. When I log in to my bank account I can see my money missing. Please do something.
0 Votes
1 Comments
Community posted 10 months ago Admin
Posted by “Nifi” on May 30, 2024.
[Archived]Hi @jovay1, if users purchase an IMVU upgrade on Mobile they will need to check their purchases in the Google Play or the iTunes store. IMVU has no control over Mobile store purchases.
If users purchased through IMVU’s website using Next, users can check their order history.
IMVU pends orders as a security measure:
https://www.imvu.com/next/settings/order/
This article explains pending orders: http://im.vu/help394
How to Contact Customer Service:
https://help.imvu.com/s/contactus
How to create and reply to a ticket: http://im.vu/help396
How to create a ticket on Mobile: http://im.vu/help769
Also, if you have further questions or wish to comment more in regards to this matter, please see this topic: https://help.imvu.com/s/question/0D54p00002aXNNbCAO
Thanks
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