[Archived - Marvinnn1] YouTube video player is not working in my Live room for Mobile users after the last Imvu desktop app update!

Posted 10 months ago by Community

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Posted by “Marvinnn1” on June 01, 2024.

[Archived]

After the last IMVU Desktop app update the YouTube Video is not playing in my Live room for Mobile users.

I'm using IMVUApp-BETA-13.7.9 to play YouTube Videos in my Live room. - hear the music and see the videos but Mobile users don't!

-Other IMVU Desktop users can see the video or hear the sound which is playing on the YouTube screen in the room.

-No Mobile user can see the video or hear the sound which is playing on the YouTube screen in the room.

What i have tried:

Restarting my computer.

Uninstalling IMVU desktop

Restarting my computer

Installing newest IMVU Desktop

Restarting my computer

-same results, it didn't work

Uninstalling IMVU desktop again

Restarting my computer again

Opening IMVU Desktop from an older version of the app

​-same results, it didn't work

Uninstalling IMVU desktop again

Restarting my computer again

Installing newest IMVU Desktop

Adding a new room as Live

Checked with some friends on Mobile if they will see the YouTube video or hear the music which is being played.

​-same results, it didn't work.

Live agents don't help, already talked with a few with no solution! Only waste time..

My conclusion is that the issue is not from my Live room as i tried with another Live room and it didn't work as well.

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Community posted 10 months ago Admin

Posted by “MlFlYAHGYAL” on June 28, 2024.

[Archived]

Still Isn’t working for mobile users, but beta desktop working fine. Mobile users can’t hear or see anything.

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Community posted 10 months ago Admin

Posted by “Nifi” on June 05, 2024.

[Archived]

Hi @Marvinnn1​, please contact customer service to report the issue/s you are having with mobile. 

 

How to contact Customer Service: 

https://help.imvu.com/s/contactus

 

How to File and Respond to a Ticket: http://im.vu/help396

How to File a Ticket on Mobile: http://im.vu/help769

 

Thanks

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