[Archived - amy554031] Why is it that my money has been taken out of my bank account twice! But the credits I ordered. 12,000 btw have not shown up at all
Not only did imvu take the money out of my account it didn’t even give me the credits and took the money out twice! I ordered one 6,000 bundle and ended up ordering 12,000 still no credits I have tried resetting the app many times. Still nothing! Please fix this!
Hi @amy554031, if users purchase an IMVU upgrade on Mobile they will need to check their purchases in the Google Play or the iTunes store. IMVU has no control over Mobile store purchases.
If users purchased through IMVU’s website using Next, users can check their order history.
Posted by “amy554031” on June 10, 2024.
[Archived]Not only did imvu take the money out of my account it didn’t even give me the credits and took the money out twice! I ordered one 6,000 bundle and ended up ordering 12,000 still no credits I have tried resetting the app many times. Still nothing! Please fix this!
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Community posted about 1 year ago Admin
Posted by “Nifi” on June 11, 2024.
[Archived]Also, if you have further questions or wish to comment more in regards to this matter, please see this topic: https://help.imvu.com/s/question/0D54p00002aXNNbCAO
Thanks
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Community posted about 1 year ago Admin
Posted by “Lucas” on June 10, 2024.
[Archived]Hi @amy554031, if users purchase an IMVU upgrade on Mobile they will need to check their purchases in the Google Play or the iTunes store. IMVU has no control over Mobile store purchases.
If users purchased through IMVU’s website using Next, users can check their order history.
IMVU pends orders as a security measure:
https://www.imvu.com/next/settings/order/
This article explains pending orders: http://im.vu/help394
How to Contact Customer Service:
https://help.imvu.com/s/contactus
How to create and reply to a ticket: http://im.vu/help396
How to create a ticket on Mobile: http://im.vu/help769
Thanks
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