[Archived - Emma142108] I recently bought a new mobile phone and logged into my account with the new mobile phone, but my account is limited, please deactivate the limit as soon as possible.

Posted 10 months ago by Community

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Posted by “Emma142108” on July 04, 2024.

[Archived]
  • Hello, according to the information you requested, my account was created in France. I am currently in Germany. I recently changed my mobile phone and tried to log in several times with this new mobile phone. and I feel that my account is temporarily restricted because of this.
  • I forgot to say that my age is registered as 28 years

 

 [Mod Edit-Nifi]

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Community posted 10 months ago Admin

Posted by “Nifi” on July 08, 2024.

[Archived]

Hi @Emma142108​, this article explains Account Holds and what to do: http://im.vu/help647

 

How to contact Customer Service:

https://help.imvu.com/s/contactus

 

How to file and respond to a ticket: http://im.vu/help396

How to file a ticket on IMVU Mobile: http://im.vu/help769

 

Also, if you have any more questions or would like to comment further in regards to this matter, please see this topic: https://help.imvu.com/s/question/0D54p00002JgIA0CAN

 

Thanks

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