[Archived - Emma142108] I recently bought a new mobile phone and logged into my account with the new mobile phone, but my account is limited, please deactivate the limit as soon as possible.

Posted 4 months ago by Community

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Posted by “Emma142108” on July 04, 2024.

[Archived]
  • Hello, according to the information you requested, my account was created in France. I am currently in Germany. I recently changed my mobile phone and tried to log in several times with this new mobile phone. and I feel that my account is temporarily restricted because of this.
  • I forgot to say that my age is registered as 28 years

 

 [Mod Edit-Nifi]

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Community posted 4 months ago Admin

Posted by “Nifi” on July 08, 2024.

[Archived]

Hi @Emma142108​, this article explains Account Holds and what to do: http://im.vu/help647

 

How to contact Customer Service:

https://help.imvu.com/s/contactus

 

How to file and respond to a ticket: http://im.vu/help396

How to file a ticket on IMVU Mobile: http://im.vu/help769

 

Also, if you have any more questions or would like to comment further in regards to this matter, please see this topic: https://help.imvu.com/s/question/0D54p00002JgIA0CAN

 

Thanks

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