[Archived - loou10] Why can’t I send gift to my friend?

Posted by “Nifi” on August 04, 2024.

Hi @loou10​, there are a few reasons you may not be able to send a gift to another user, which include:

1. Your account or the other user’s account is on hold.

2. You are trying to gift someone using promo credits.

3. The product you are trying to gift is from a disabled creator.

4. The product you are trying to gift is hidden or set to Display Only by a creator.

5. You are trying to gift an item the user already owns.

6. The user you are trying to gift has their messages set to friends only and you are not on your friend’s list.

This article explains Account Holds: http://im.vu/help647

How to contact Customer Service:

https://help.imvu.com/s/contactus

How to file and respond to a ticket: http://im.vu/help396

How to file a ticket on IMVU Mobile: http://im.vu/help769

Thanks