i paid for 8000 credits and never received them, but the money was taken out of my account
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Communityposted
3 months ago
Admin
Posted by “Nifi” on August 12, 2024.
[Archived]
Hi @xoxobratzz, if users purchase an IMVU upgrade on Mobile they will need to check their purchases in the Google Play or the iTunes store. IMVU has no control over Mobile store purchases.
If users purchased through IMVU’s website using Next, users can check their order history.
Posted by “xoxobratzz” on August 10, 2024.
[Archived]i paid for 8000 credits and never received them, but the money was taken out of my account
0 Votes
1 Comments
Community posted 3 months ago Admin
Posted by “Nifi” on August 12, 2024.
[Archived]Hi @xoxobratzz, if users purchase an IMVU upgrade on Mobile they will need to check their purchases in the Google Play or the iTunes store. IMVU has no control over Mobile store purchases.
If users purchased through IMVU’s website using Next, users can check their order history.
IMVU pends orders as a security measure:
https://www.imvu.com/next/settings/order/
This article explains pending orders: http://im.vu/help394
How to Contact Customer Service:
https://help.imvu.com/s/contactus
How to create and reply to a ticket: http://im.vu/help396
How to create a ticket on Mobile: http://im.vu/help769
Also, if you have further questions or wish to comment more in regards to this matter, please see this topic: https://help.imvu.com/s/question/0D54p00002aXNNbCAO
Thanks
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