[Archived - Andre434117] Good evening, my account was suspended for 2 weeks. I purchased a product that was in someone else's store. I didn't know that you would unlock my account.

Posted 2 months ago by Community

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Posted by “Andre434117” on August 12, 2024.

[Archived]

 

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Community posted 2 months ago Admin

Posted by “Nifi” on August 12, 2024.

[Archived]

Hi @Andre434117​, if your account has been disabled for a certain number of days, your account should be re-enabled on the date and time in which your account was initially disabled. For example, if you were banned for 24 hours on June 1st at 5 am, you should be able to log back into your account on June 2, at 5:01 am.

 

How to contact Customer Service: 

https://help.imvu.com/s/contactus

 

How to file and respond to a ticket: http://im.vu/help396

How to file a ticket on IMVU Mobile: http://im.vu/help769

 

Also, if you have further questions or would like to more comment in regards to this matter, please see this topic: https://help.imvu.com/s/question/0D54p00002JEvqW

 

Thanks

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