[Archived - Andre434117] Good evening, my account was suspended for 2 weeks. I purchased a product that was in someone else's store. I didn't know that you would unlock my account.
Hi @Andre434117, if your account has been disabled for a certain number of days, your account should be re-enabled on the date and time in which your account was initially disabled. For example, if you were banned for 24 hours on June 1st at 5 am, you should be able to log back into your account on June 2, at 5:01 am.
Posted by “Andre434117” on August 12, 2024.
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Community posted 3 months ago Admin
Posted by “Nifi” on August 12, 2024.
[Archived]Hi @Andre434117, if your account has been disabled for a certain number of days, your account should be re-enabled on the date and time in which your account was initially disabled. For example, if you were banned for 24 hours on June 1st at 5 am, you should be able to log back into your account on June 2, at 5:01 am.
How to contact Customer Service:
https://help.imvu.com/s/contactus
How to file and respond to a ticket: http://im.vu/help396
How to file a ticket on IMVU Mobile: http://im.vu/help769
Also, if you have further questions or would like to more comment in regards to this matter, please see this topic: https://help.imvu.com/s/question/0D54p00002JEvqW
Thanks
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