Good afternoon, I bought 2 thousand credits through pix today at 3:05 pm and so far it hasn't gone down, I want to know why and what's happening
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LestatDeLioncourtposted
about 1 month ago
Hi @GaelLee , if users purchase an IMVU upgrade on Mobile they will need to check their purchases in the Google Play or the iTunes store. IMVU has no control over Mobile store purchases.
If users purchase through IMVU’s website using Next, users can check their order history.
Good afternoon, I bought 2 thousand credits through pix today at 3:05 pm and so far it hasn't gone down, I want to know why and what's happening
0 Votes
1 Comments
LestatDeLioncourt posted about 1 month ago
Hi @GaelLee , if users purchase an IMVU upgrade on Mobile they will need to check their purchases in the Google Play or the iTunes store. IMVU has no control over Mobile store purchases.
If users purchase through IMVU’s website using Next, users can check their order history.
IMVU pends orders as a security measure:
https://www.imvu.com/next/settings/order/
This article explains pending orders: http://im.vu/help394
How to Contact Customer Service:
https://help.imvu.com/s/contactus
Thanks
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