My payment went through but I didn’t get my AP nor my credits I need help ASAP
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LestatDeLioncourtposted
4 months ago
Hi @Guest, Hi @, if users purchase an IMVU upgrade on Mobile they will need to check their purchases in the Google Play or the iTunes store. IMVU has no control over Mobile store purchases.
If users purchased through IMVU’s website using Next, users can check their order history.
My payment went through but I didn’t get my AP nor my credits I need help ASAP
0 Votes
2 Comments
LestatDeLioncourt posted 4 months ago
Hi @Guest, Hi @, if users purchase an IMVU upgrade on Mobile they will need to check their purchases in the Google Play or the iTunes store. IMVU has no control over Mobile store purchases.
If users purchased through IMVU’s website using Next, users can check their order history.
IMVU pends orders as a security measure:
https://www.imvu.com/next/settings/order/
This article explains pending orders: http://im.vu/help394
How to Contact Customer Service:
https://help.imvu.com/s/contactus
Thanks
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Ashleyellen posted 4 months ago
Hello, contact imvu https://support.imvu.com/support/tickets/new
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