VU ticket response time

Posted 6 months ago by Guest

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Guest

How long does VU take to respond to a ticket? I sent one 2 days ago and still haven’t heard back yet from them.

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Ashleyellen

Ashleyellen posted 2 days ago

Helllo @Guest may you tell me your ticket number ? I may won’t hear from staff sometime on Monday . 

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G

Guest posted 2 days ago

Mines been on waiting for agent for like 2 weeks

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Davon

Davon posted 6 months ago

Hi, it usually can take 1-5 full days for non vips and 1-3 days for vips for customer service support to reply to your case tickets.


How to connect imvu customer service support:

https://support.imvu.com/support/tickets/new


How to file and respond to a ticket:  http://im.vu/help396 

How to file and respond to tickets on mobile: http://im.vu/help769 


Thanks 

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