DOUBLE ROOMS SHOWING CAN'T OPEN EITHER

Posted about 1 year ago by oxPrincessLeighxo

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oxPrincessLeighxo

I remember there was a POST about this when Discussions was on the old platform/host. ShannonMac posted it ...

I am having problems even locating this... Anyone have a clue where it has gone? This glitch has shown up again... Annoying FYI.

1 Votes

7 Comments

oxPrincessLeighxo posted about 1 year ago

true @lxCL0WNxl but for some reason when I ask for Customer Service to fine the old topic and post it here ... they said they need further information ... or they can't find the old thread

0 Votes

Lemire posted about 1 year ago

this has been a known issue for a while now

1 Votes

oxPrincessLeighxo posted about 1 year ago

below is the response I received from Customer Service, hardly helpful for me

- - - - -

IMVU Support said about 21 hours ago

Hi oxPrincessLeighxo,

Thanks for taking your time to contact us regarding this matter. I'm Edmon. I'm glad to help you.

I would like to inform you that we have recently had an update about rooms owned by inactive IMVU users. This change actually has been applied to users who had not logged in to the client in the last 90 days. All their rooms were closed. To summarize, rooms were closed for:

1. All users who were disabled for more than 30 days
2. All users who had not logged in to the Client within the last 90 days.

If disabled users are enabled and log back in to the Client, they will be able to manually set the closed room to Open. The same goes for the other group. If a user who had not logged in for the last 90 days logs in to the Client, they will still be able to manage their room.

To change the room status:

Go to the Client >> Go to Chat room >> then go to Manage chat rooms>> Click the room that you want >> then click Edit >> After that change the "Room Availability" to Open>> click save.

Or you may simply create a new room.

We have a library of Help Articles available on our website. To find answers to your most important questions, just go to http://im.vu/help-articles.

Sincerely,

Edmon
IMVU Customer Support

0 Votes

Davon posted about 1 year ago

Hey again, staff told me that it's best to contact customer service for the issues you have so the engineers can review for you on this problem, she couldn't locate it as well. https://support.imvu.com/support/tickets/new

1 Votes

Davon posted about 1 year ago

I'll find out for you and let you know.

1 Votes

oxPrincessLeighxo posted about 1 year ago

is the topic still on discussions somewhere @Davon ?

0 Votes

Davon posted about 1 year ago

Please contact customer service to report the issues you are having.

https://support.imvu.com/support/tickets/new

How to file and respond to a ticket:

http://im.vu/help396