About four month ago someone has stolen my old account , I have asked for help but got nothing. So I opened a new account this account I had for about four months but every time I try to purchase a platinum vip I normally subscribe through apple account. In few minutes I get a message from you it says subscription successful and we can’t validate the receipt for your purchase. And if I try to buy vip from IMVU it tells me to cancel my previous account which I lost to a hacker .
For the last 2 or 3 months I send money to a friend to gift me a vip. This time my friend told me that you not allowing vip to be gifted if that is true …
Now I want to be able to purchase my vip myself like I use to do with my old account
So can you fix the problem plz. And am not smart enough to know what to do Ty
Dear sir / madame
About four month ago someone has stolen my old account , I have asked for help but got nothing. So I opened a new account this account I had for about four months but every time I try to purchase a platinum vip I normally subscribe through apple account. In few minutes I get a message from you it says subscription successful and we can’t validate the receipt for your purchase. And if I try to buy vip from IMVU it tells me to cancel my previous account which I lost to a hacker .
For the last 2 or 3 months I send money to a friend to gift me a vip. This time my friend told me that you not allowing vip to be gifted if that is true …
Now I want to be able to purchase my vip myself like I use to do with my old account
So can you fix the problem plz. And am not smart enough to know what to do Ty
Urgent response plz
0 Votes
5 Comments
Ashleyellen posted 8 months ago
Hello,
IMVU pends orders as a security measure
https://www.imvu.com/next/settings/order/
This article explains pending orders
http://im.vu/help394
Contact imvu
https://support.imvu.com/support/tickets/new
how to contact imvu and reply http://im.vu/help1097
how to created ticket on mobile http://im.vu/help769
0 Votes
Guest posted 8 months ago
Same problem
0 Votes
Guest posted 8 months ago
Same problem
0 Votes
Ashleyellen posted about 1 year ago
Hello, did you contact imvu with ticket ?
0 Votes
Rima771811 posted about 1 year ago
I am Rima
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