I bought credit money has been debited but can’t see it

Hello @1wyse, if users purchase an IMVU upgrade through the mobile app, they should check their purchases on the Google Play Store or the iTunes Store, as IMVU has no control over transactions made through mobile stores. 

For purchases made directly on the IMVU website using Next, Classic Website, Desktop Client, users can review their pending orders through the link provided below. If you notice a pending status for your order, you may need to contact customer support for further assistance. 

- How to check pending orders: https://www.imvu.com/next/settings/order/

- This article explains what pending orders are: http://im.vu/help394

- How to contact IMVU Customer Support: https://support.imvu.com/support/tickets/new

Thank you! 

Hello @Jehnyfer, if users purchase an IMVU upgrade through the mobile app, they should check their purchases on the Google Play Store or the iTunes Store, as IMVU has no control over transactions made through mobile stores. 

For purchases made directly on the IMVU website using Next, Classic Website, Desktop Client, users can review their pending orders through the link provided below. If you notice a pending status for your order, you may need to contact customer support for further assistance. 

• 
  How to check pending orders: https://www.imvu.com/next/settings/order/
• This article explains what pending orders are: http://im.vu/help394
• How to contact IMVU Customer Support: https://support.imvu.com/support/tickets/new

Thank you!