Account stolen

Posted 6 days ago by Guest

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Guest

Someone took my account and changed the email and password, I filed a report to IMVU and gave every piece of evidence they needed. What else should I do?

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14 Comments

Guest posted 2 days ago

Hey so it’s been 3 days and still no response from IMVU they said we will respond in 24-72 hours but still no response. Do you think I should call them? And if yes do you possibly know their phone number.

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Guest posted 2 days ago

To be honest it’s the same thing for me I am gonna wait for 2 more days and then if they don’t respond I’ll just call them.

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Guest posted 2 days ago

To be honest it’s the same thing for me I am gonna wait for 2 more days and then if they don’t respond I’ll just call them.

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Guest posted 3 days ago

It has been 72 hours since i sent them a ticket, but i still have not received a response from them. When i click on the link sent to my email to see my ticket, I cannot see my ticket at all. What should i do, how long should i wait?

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Guest posted 4 days ago

Ok! Thanks so much for helping me I will update you!

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Lucas posted 5 days ago

Yes, you still have a chance to recover your account. You just need to respond correctly to the agent who will contact you through your open ticket within 5 days.

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Guest posted 5 days ago

Hey so he either deleted the account or deactivated it in his email am I still going to get the account?

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Guest posted 5 days ago

Do you think I will get the account back though?

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Guest posted 5 days ago

Omg thats such great news thanks so much!

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Lucas posted 5 days ago

Hi! Yes. If it hasn't been months since the account was deleted, it is still possible to recover it.

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Guest posted 5 days ago

What if they have deleted the account if that’s even possible. Will I still get my account back?

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Guest posted 5 days ago

They asked me for the username that was originally made when you first made the account, an email that was used when making the account , last 4 digits of a credit card number that was used to purchase anything in the game, State and city that you made the account in, and the original date of birth!

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Lucas posted 5 days ago

Hello! The next step is to wait for the agents to respond. Make sure to provide the information requested by them so that they can recover your account. It can take up to 5 full days for the agents to respond to your case. Thanks!

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Guest posted 5 days ago

I am going through the same thing right now. What did imvu ask from you as proof?

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