Account on hold

Posted 27 days ago by EvaDelaSangre

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EvaDelaSangre

how do i get an alt account unlocked. I have been trying to two days now. Submitted two tickets and tried to get a hold of the live chat. 

I need a IMVU agent to get a hold of me. This is a joke. 

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Da3n3ryz

Da3n3ryz posted 27 days ago

Hello @EvaDelaSangre , please continue to reach out to customer service for your issue. It can take 1 to 5 full days for non-VIP and 1 to 3 full days for VIP for Customer Support

to respond.


How to contact Customer Service:

https://help.imvu.com/s/contactus

 

How to file and respond to a ticket: http://im.vu/help396

How to file a ticket on IMVU Mobile: http://im.vu/help769

 

You can contact Customer Service through phone support from 6 AM to 6 PM Pacific Time (PT). 

 

Phone Support:

1-866-761-0975 (U.S. toll-free)

1-650-321-8334 (International)


Thank you

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