I just spent 65$ 60$ for the sale credits and 5$ to TRY and get some fucking help. BOTH transactions went through- and NEITHER benefit is given to me. WTFH?!
Can't submit support requests because they have it strictly set for "Account access only" so I had to force the report through. THEN the stupid chat client is useless. SO wtf?!
Hello @Nastsuki , it may take 24 hours to receive. This article explains issues/errors buying Credits and add-ons from the IMVU Credit store: http://im.vu/help393
Had to call to get my money back :D OH and phone lines are VIP only now so fuck me huh?
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Nastsukiposted
18 days ago
Oh and if you TAKE MY MONEY. I damn sure better get the VIRTUAL items instantly. I have been on this app for 14 years, this is the first and ONLY time it has EVER taken any amount of time to get the things I paid for. It's SUPPOSED to be instant. SO y'all need to fix this now and give me my funds.
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Nastsukiposted
18 days ago
Uh- no. The page marked it as an "error" and made me go back to the selection page. I'm not accepting "it may take 24-hours" as a response. Especially not when the service acted like I didn't make my purchase.
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Nastsukiposted
18 days ago
2 hours after they take my money and no help of any kind. This feels illegal and crappy.
0 Votes
Da3n3ryzposted
18 days ago
Answer
Hello @Nastsuki , it may take 24 hours to receive. This article explains issues/errors buying Credits and add-ons from the IMVU Credit store: http://im.vu/help393
I just spent 65$
60$ for the sale credits and 5$ to TRY and get some fucking help. BOTH transactions went through- and NEITHER benefit is given to me. WTFH?!
Can't submit support requests because they have it strictly set for "Account access only" so I had to force the report through. THEN the stupid chat client is useless. SO wtf?!
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0 Votes
Da3n3ryz posted 18 days ago Best Answer
Hello @Nastsuki , it may take 24 hours to receive. This article explains issues/errors buying Credits and add-ons from the IMVU Credit store: http://im.vu/help393
IMVU pends orders as a security measure: https://www.imvu.com/next/settings/order/
This article explains pending orders: http://im.vu/help394
Contact imvu https://support.imvu.com/support/tickets/new
How to contact imvu and reply http://im.vu/help1097
How to create a ticket on mobile http://im.vu/help769
Thanks
0 Votes
6 Comments
Nastsuki posted 18 days ago
Had to call to get my money back :D OH and phone lines are VIP only now so fuck me huh?
0 Votes
Nastsuki posted 18 days ago
Oh and if you TAKE MY MONEY. I damn sure better get the VIRTUAL items instantly. I have been on this app for 14 years, this is the first and ONLY time it has EVER taken any amount of time to get the things I paid for. It's SUPPOSED to be instant. SO y'all need to fix this now and give me my funds.
0 Votes
Nastsuki posted 18 days ago
Uh- no. The page marked it as an "error" and made me go back to the selection page. I'm not accepting "it may take 24-hours" as a response. Especially not when the service acted like I didn't make my purchase.
0 Votes
Nastsuki posted 18 days ago
2 hours after they take my money and no help of any kind. This feels illegal and crappy.
0 Votes
Da3n3ryz posted 18 days ago Answer
Hello @Nastsuki , it may take 24 hours to receive. This article explains issues/errors buying Credits and add-ons from the IMVU Credit store: http://im.vu/help393
IMVU pends orders as a security measure: https://www.imvu.com/next/settings/order/
This article explains pending orders: http://im.vu/help394
Contact imvu https://support.imvu.com/support/tickets/new
How to contact imvu and reply http://im.vu/help1097
How to create a ticket on mobile http://im.vu/help769
Thanks
0 Votes
Nastsuki posted 18 days ago
I literally only bought the stupid VIP to GET HELP! And then get robbed again.
0 Votes
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