I can’t message on imvu it said network connection problem

Posted 9 months ago by Seryn1

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Seryn1

I can’t message in private chat no more but i still can chat in chat room idk why please help

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25 Comments

JanXuan posted 9 months ago

Back in the classic client. There was an error retriving the avatar info but I am in the chatroom. Then an empty outfits tray. There was an error retreiving info about your outfits.

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Da3n3ryz posted 9 months ago

Hello, @JanXuan please try these troubleshoot steps see if this will help your issue. If not contact customer support .

This Article explains how to troubleshoot your issue http://im.vu/help1067

How to Contact imvu https://support.imvu.com/support/tickets/new

How to contact imvu and reply http://im.vu/help1097

How to created ticket on mobile http://im.vu/help769

Thanks

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JanXuan posted 9 months ago

Tried Next again. Got in the room and after a few minutes:

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JanXuan posted 9 months ago

And Now the Next server is down again. Is the tech team even aware of thise problems? It is nine hours now!

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JanXuan posted 9 months ago

Well, that did not last long. The server could not be reached.

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JanXuan posted 9 months ago

@Meeeows has gotten a full report from me and also the offer to provide screen shots in case they need them.

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JanXuan posted 9 months ago

Also @Da3n3ryz : I use the classic client, not mobile, but thank you. :)

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JanXuan posted 9 months ago

@Da3n3ryz It was not just messages. Messages just got back after 7 hours of server problems. Chatrooms in classic working now but still generating an error message (unable to get room info, though I am in the room. Outfits still showing errors, but I can change.

Create mode is working (started right away when I signed in again because earlier I had clicked a wrong button on a product page. :p

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Da3n3ryz posted 9 months ago

Hi @Seryn1 @JanXuan this article explains how I can't send a message on IMVU Mobile! (Not delivered. Tap to retry.) : http://im.vu/help944

How to contact Customer Service:

https://help.imvu.com/s/contactus

How to file and respond to a ticket: http://im.vu/help396

How to file a ticket on IMVU Mobile: http://im.vu/help769

Thanks

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JanXuan posted 9 months ago

IMVU is having severe server problems during the last four hours. Many errors happem. Currently messages can not be sent and people get kicked from rooms. Classic client and pages often unable to log in.

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