@ ashleyellen its not just my issue this is a client wide issue, everyone ive talked to cannot access music store, cannot access their lists, if the only means of getting this done is for all of us to send tickets in thats going to be a hell of alot of tickets coming in
3 Votes
Ashleyellenposted
about 1 month ago
@Avengelyne ticket does take 5-7 days response . Try your best to communicate with imvu to solve your problems .
1 Votes
Avengelyneposted
about 1 month ago
@ashleyellen ty but i have already submitted a ticket and got the usual canned response i would like to know if staff are going to escalate this matter as its affecting all users on classic client
Ok i just checked my music list this morning and theyre gone,i had almost 1200 tracks and theyre all gone, all my music lists, its saying the service is down, thats alot of money spent by me for music for it to just be wiped out and im sure there are others in the same situation.
Can we get a heads up on when this is going to be fixed please
Music service seems to be down again, cant purchase music from the store, is there an update when its going to be working again?
2 Votes
22 Comments
Da3n3ryz posted about 1 month ago
Hi @Blueskyeye1 @Avengelyne, Imvu is aware of the music issue through the help cases
This articles explain all you need to know about Music and Mixes! http://im.vu/help770
If the issues still persist, please don't hesitate to contact customer service
How to contact Customer Service:
How to File and Respond to a Ticket: http://im.vu/help396
How to File a Ticket on Mobile: http://im.vu/help769
Thanks
1 Votes
Avengelyne posted about 1 month ago
@ ashleyellen its not just my issue this is a client wide issue, everyone ive talked to cannot access music store, cannot access their lists, if the only means of getting this done is for all of us to send tickets in thats going to be a hell of alot of tickets coming in
3 Votes
Ashleyellen posted about 1 month ago
@Avengelyne ticket does take 5-7 days response . Try your best to communicate with imvu to solve your problems .
1 Votes
Avengelyne posted about 1 month ago
@ashleyellen ty but i have already submitted a ticket and got the usual canned response i would like to know if staff are going to escalate this matter as its affecting all users on classic client
3 Votes
Ashleyellen posted about 1 month ago
Hello, @Blueskyeye1 @Avengelyne
Contact imvu https://support.imvu.com/support/tickets/new
how to contact imvu and reply http://im.vu/help1097
how to created ticket on mobile http://im.vu/help769
1 Votes
Avengelyne posted about 1 month ago
Ok i just checked my music list this morning and theyre gone,i had almost 1200 tracks and theyre all gone, all my music lists, its saying the service is down, thats alot of money spent by me for music for it to just be wiped out and im sure there are others in the same situation.
Can we get a heads up on when this is going to be fixed please
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3 Votes
Blueskyeye1 posted about 1 month ago
its been several days and the music store is still not working. Is anyone working to fix it???
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3 Votes
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