Music service down

Posted 9 months ago by Avengelyne

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Avengelyne

Music service seems to be down again, cant purchase music from the store, is there an update when its going to be working again?

3 Votes

26 Comments

Nigthmareshome posted 9 months ago

I HAVE OVER 5000 TRACKS IN THE MUSIC PLAYER THATS ATLEAST 3,245,000 CREDS THAT IMVU IS BASICLY STEALING FROM ME. GET THE MUSIC SHOP FIXED!

4 Votes

Nigthmareshome posted 9 months ago

I HAVE OVER 5000 SONG IN THE MUSIC PLAYER.. WHICH I CANT ACCESS THAT IS ATLEAST 3,245,000 CREDS THAT IMVU IS NOT ALLOWING ME TO HAVE USE OF IN THE FORM OF MY MUSIC. 3,245,000 CREDS!!!!

4 Votes

Avengelyne posted 9 months ago

to add to my comment, music lists are accessible in client but we cannot alter them or add to them on the webpage

2 Votes

Avengelyne posted 9 months ago

Ok so imvu is aware, are they rectifying the issue please and can we have an update on the timeline for this to be restored, because this is affecting everyone on classic, i like many have been using the music lists since it launched so its a well invested and used service by many of us,

4 Votes

Da3n3ryz posted 9 months ago

Hi @Blueskyeye1 @Avengelyne, Imvu is aware of the music issue through the help cases

This articles explain all you need to know about Music and Mixes! http://im.vu/help770

If the issues still persist, please don't hesitate to contact customer service

How to contact Customer Service:

How to File and Respond to a Ticket: http://im.vu/help396

How to File a Ticket on Mobile: http://im.vu/help769

Thanks

1 Votes

Avengelyne posted 9 months ago

@ ashleyellen its not just my issue this is a client wide issue, everyone ive talked to cannot access music store, cannot access their lists, if the only means of getting this done is for all of us to send tickets in thats going to be a hell of alot of tickets coming in

3 Votes

Ashleyellen posted 9 months ago

@Avengelyne ticket does take 5-7 days response . Try your best to communicate with imvu to solve your problems .

1 Votes

Avengelyne posted 9 months ago

@ashleyellen ty but i have already submitted a ticket and got the usual canned response i would like to know if staff are going to escalate this matter as its affecting all users on classic client

3 Votes

Ashleyellen posted 9 months ago

Hello, @Blueskyeye1 @Avengelyne

Contact imvu https://support.imvu.com/support/tickets/new

how to contact imvu and reply http://im.vu/help1097

how to created ticket on mobile http://im.vu/help769

1 Votes

Avengelyne posted 9 months ago

Ok i just checked my music list this morning and theyre gone,i had almost 1200 tracks and theyre all gone, all my music lists, its saying the service is down, thats alot of money spent by me for music for it to just be wiped out and im sure there are others in the same situation.

Can we get a heads up on when this is going to be fixed please

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