@Nigthmareshome .... I have had some of  my music cases opened now for almost 5 years and they have tried to close them out every single time numerous times...so many times now I have lost count.They end up just replying with different copy and pasted responses they have from their manual..they never actually respond with a real thought from their own heads ..Its all copy and paste nonsense.The "please be patient , we appreciate your understanding and patience with this matter" is just one of the many they use, thats one of their favorite ones to use actually.What that really means is "just keep waiting please...we arent really doing anything and we hope eventually you give up and will disappear or we hope you dont notice and we will close the case out and you will forget about it"... They have tried to be sneaky a bunch of times with my cases by closing them out and never  letting me know it was closed....I caught it because I am always checking my cases anyways  and the only way to open cases back up is you have to respond within a  certain amount of time or the case will close for good and they will be off the hook again.I never let them close my cases even though like I said..some of my cases are 5 years old now and still not fixed, like the issue of the music mixes muting in our rooms if you have been in a room for a certain period of time.The mix and the songs will show as playing but they will go mute and  silent.That has been going on for over 5 years now and has NEVER been fixed and to this day I still get the same reply you get about being patient and they are working on it..Its a  lie...No competent computer technician takes over 5 years on a paid website that people pay for to fix something that isnt working correctly.It should take a few days at the  most.I could get a teen-age computer geek to fix something within a week so for them to keep accepting our money to give us a broken mess is a crime..Their engineers  are either so clueless and incompetent that they have no idea what they are doing or the issues are just being completely ignored.It has to be either one or the other..I ask them all the time which one is it that and they refuse to answer that question and they avoid it by saying they are a separate department than the music and have no answers about it..Yet they have no problem taking all of our money for this mess..Why dont we all make them wait and tell them to have patience and understanding with our payments and not pay them until its fixed? We can see if they would like that, "please have patience while we work on paying you, we appreciate your understanding in this matter"..They would NEVER allow that so why should we allow this???We are not getting what we paid for,this is theft of services and fraud..cut and dry....I have been paying my IMVU subscription for the past 5 years and yet they still have never fixed it.No other pay website does that to their customers..Its time to refund all of us for all the money we have spent having a website that doesnt work properly and is not what we paid for...a class A action lawsuit is next....How much abuse is a customer base supposed to take? They are hoping we finally just give up and disappear, like most members have..Most have given up and quit the website by now, thats why the numbers of members on the site now at any given time are 2/3 lower than they used to be years ago...people have quit in droves...IMVU does not care about their own customers and just keep jerking us all around by stalling and having us wait and wait...You are going to keep getting those canned copy and pasted replies with no solution in sight..believe me ,I know..Its been going on for over 5 years now with my cases...

IMVU has lost their  Music Provider...

This is a report I found on the internet....

As of June 25, 2024, the IMVU Music Store's partner, VerveLife, is no longer active, meaning existing releases will be removed, and no new releases will go live. IMVU's music store partner, VerveLife, ceased operations on June 25, 2024.

• Impact on Music Store: This means that no new music will be added to the IMVU Music Store, and existing music from VerveLife will be removed.
• Future of Music in IMVU: It's unclear at this point whether IMVU plans to partner with a new music provider or if there will be any other changes to the music functionality in the platform.
• VerveLife is a company that provides digital content distribution for various platforms, including IMVU, Delivery Agent, Rockbot, Live Nation Signatures, and Billboard Music Store. As of June 25, 2024, VerveLife is no longer an active store partner with IMVU. This means that any music or content previously distributed through VerveLife to IMVU will be removed from the platform, and no new releases will be made available through VerveLife. VerveLife is a leading force in robust, tech-driven solutions that help brands and digital retailers harness the power of music. They have cut off ties with IMVU................