Hello, good evening. I wanted to inform you that it won't let me buy my VIP with Vcoin. It tells me it's an error of insufficient balance, but I already have enough and I would like to know why I can't buy it.
Hi @Lupita2929229 , You will get the option to purchase VIP with VCOIN after it's been added to your shopping cart. Note that the option to Pay With VCOIN will not be available if any VCOIN packages are added to the shopping cart. You can only purchase VIP with VCOIN via the IMVU Website and IMVU Desktop.
This article explains VCOIN as a Payment Method to Purchase Subscriptions: http://im.vu/help1008
This article explains issues/errors buying Credits and add-ons from the IMVU Credit store: http://im.vu/help393
Hello, good evening. I wanted to inform you that it won't let me buy my VIP with Vcoin. It tells me it's an error of insufficient balance, but I already have enough and I would like to know why I can't buy it.
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Da3n3ryz posted 3 months ago
Hi @Lupita2929229 , You will get the option to purchase VIP with VCOIN after it's been added to your shopping cart. Note that the option to Pay With VCOIN will not be available if any VCOIN packages are added to the shopping cart. You can only purchase VIP with VCOIN via the IMVU Website and IMVU Desktop.
This article explains VCOIN as a Payment Method to Purchase Subscriptions: http://im.vu/help1008
This article explains issues/errors buying Credits and add-ons from the IMVU Credit store: http://im.vu/help393
How to contact Customer Support:
Contact imvu https://support.imvu.com/support/tickets/new
How to contact imvu and reply http://im.vu/help1097
How to create a ticket on mobile http://im.vu/help769
Thanks
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Ashleyellen posted 3 months ago
Hello, @Lupita2929229 IMVU pends orders as a security measure
https://www.imvu.com/next/settings/order/
This article explains pending orders
http://im.vu/help394
Contact imvu https://support.imvu.com/support/tickets/new
how to contact imvu and reply http://im.vu/help1097
how to created ticket on mobile http://im.vu/help769
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