Problems purchasing with vcoin

Posted 9 months ago by Guest

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Guest

I purchased vcoins and they didn't go into my account! It says the purchase is incomplete but the money has already left my bank account, please help me

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Ashleyellen posted 9 months ago

Hello, IMVU pends orders as a security measure

https://www.imvu.com/next/settings/order/

This article explains pending orders

http://im.vu/help394

Contact imvu https://support.imvu.com/support/tickets/new

how to contact imvu and reply http://im.vu/help1097

how to created ticket on mobile http://im.vu/help769

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Jam posted 9 months ago

Hi, if users purchase an IMVU upgrade on Mobile they will need to check their purchases in

the Google Play or the iTunes store. IMVU has no control over Mobile store purchases.

If users purchased through IMVU’s website using Next, users can check their order history.

IMVU pends orders as a security measure:

https://www.imvu.com/next/settings/order/

This article explains pending orders: http://im.vu/help394

How to Contact Customer Support:

https://support.imvu.com/support/tickets/new

Thanks

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