My account has been put on hold or suspended. I opened a ticket 6 days ago and nothing. The account is mine and I bought AP and AGE precisely to avoid this inconvenience. I have provided the documents. Attention imvu support
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Guestposted
8 months ago
My case is #498177. I activated the indicated methods and waiting for the response from IMVU support, please I would like you to remove the restriction from my account.@zereph1
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Da3n3ryzposted
8 months ago
Hi @Guest_Zereph1 , please continue to contact customer service for your issue. The Discussions are user-to-user assistance; customer service is the only way to resolve account issues.
My account has been put on hold or suspended. I opened a ticket 6 days ago and nothing. The account is mine and I bought AP and AGE precisely to avoid this inconvenience. I have provided the documents. Attention imvu support
0 Votes
2 Comments
Guest posted 8 months ago
My case is #498177. I activated the indicated methods and waiting for the response from IMVU support, please I would like you to remove the restriction from my account.@zereph1
0 Votes
Da3n3ryz posted 8 months ago
Hi @Guest_Zereph1 , please continue to contact customer service for your issue. The Discussions are user-to-user assistance; customer service is the only way to resolve account issues.
This article explains Account Holds and what to do: http://im.vu/help647
The suspension message has a link for customer support to click on. Customer
support can help you with this issue.
How to contact Customer Service:
https://help.imvu.com/s/contactus
How to file and respond to a ticket: http://im.vu/help396
How to file a ticket on IMVU Mobile: http://im.vu/help769
You can contact Customer Service through phone support from 6 AM to 6 PM Pacific Time (PT).
Phone Support:
1-866-761-0975 (U.S. toll-free)
1-650-321-8334 (International)
Thank you
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