I want to remove two factors from my account but I no longer have access to email!

Posted 8 months ago by Izukih

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Izukih

I want to remove two factors from my account but I no longer have access to email! I need urgent help.

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Da3n3ryz posted 8 months ago

Hola @Izukih , revisa tu carpeta de SPAM, ya que podría estar ahí. Intenta solicitar un nuevo código, ya que a veces da un error y no lo envía a la primera. Si el problema persiste, puedes contactar con Atención al Cliente para obtener más ayuda:

Este artículo explica la autenticación de dos factores y cómo iniciar sesión mientras está activa: http://im.vu/help925

Cómo contactar con Atención al Cliente:

https://help.imvu.com/s/contactus

Cómo crear y responder un ticket: http://im.vu/help396

Cómo crear un ticket en el móvil: http://im.vu/help769

Gracias

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Da3n3ryz posted 8 months ago

Hi @Izukih , please check your SPAM or junk folder, as it may be going there. Try requesting a new code, as it sometimes gives an error and doesn't send it the first time. If the problem persists, you can contact Customer Service for further assistance:

This article explains two-factor authentication and how to log in while it's active: http://im.vu/help925

How to Contact Customer Service:

https://help.imvu.com/s/contactus

How to create and reply to a ticket: http://im.vu/help396

How to create a ticket on Mobile: http://im.vu/help769

Thanks

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Guest posted 8 months ago

Izukih hola te ayudaron/

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Da3n3ryz posted 8 months ago

Hi @ Izukih , please contact Customer Support for the issue you are having.