My Vu acc will not let me but vip on different devices and will only let me buy it from an android device with the same google acc that I brought it on. So what am I supposed to do? It’s literally so crazy how I can’t buy vip and what I have been doing know it’s buying vip and having on it auto pay so I won’t have to worry about it but I put my cash app on lock which is on that google acc and it stopped it from going through. So is there anyway I can js like get that hold off my acc and make it better for me when I don’t have that android . Thank you sir / madam.
Hi, @Guest 3rddiii , If your IMVU account is preventing VIP purchases on different devices, ensure you've logged into the correct IMVU account on each device before attempting the purchase. If you're still having issues, try uninstalling and reinstalling the IMVU app on the new device and ensure you're using the latest version. Also, verify that your payment method is linked to the IMVU account on the new device.
Here's a more detailed breakdown:
1. Correct Account Login:
Always log in to your IMVU account on the new device before attempting any purchases. If you don't log in, you might be using a new, separate account, and the VIP purchase won't be linked to your main one.
2. App Version and Installation:
Uninstall and Reinstall: Try uninstalling and reinstalling the IMVU app on the new device.
Latest Version: Ensure you're using the latest version of the IMVU app on both devices.
3. Payment Method:
Verify Payment Method: Make sure your payment method (Google Play or Apple ID, depending on your device) is properly linked to the IMVU account on the new device.
4. Contact Support:
If you've followed these steps and are still unable to purchase VIP on the new device, contact IMVU's customer support. They can help you troubleshoot the issue and potentially recover your VIP access if it's been purchased on a separate, unintended account.
My Vu acc will not let me but vip on different devices and will only let me buy it from an android device with the same google acc that I brought it on. So what am I supposed to do? It’s literally so crazy how I can’t buy vip and what I have been doing know it’s buying vip and having on it auto pay so I won’t have to worry about it but I put my cash app on lock which is on that google acc and it stopped it from going through. So is there anyway I can js like get that hold off my acc and make it better for me when I don’t have that android . Thank you sir / madam.
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Da3n3ryz posted 8 months ago
Hi, @Guest 3rddiii , If your IMVU account is preventing VIP purchases on different devices, ensure you've logged into the correct IMVU account on each device before attempting the purchase. If you're still having issues, try uninstalling and reinstalling the IMVU app on the new device and ensure you're using the latest version. Also, verify that your payment method is linked to the IMVU account on the new device.
Here's a more detailed breakdown:
1. Correct Account Login:
Always log in to your IMVU account on the new device before attempting any purchases. If you don't log in, you might be using a new, separate account, and the VIP purchase won't be linked to your main one.
2. App Version and Installation:
Uninstall and Reinstall: Try uninstalling and reinstalling the IMVU app on the new device.
Latest Version: Ensure you're using the latest version of the IMVU app on both devices.
3. Payment Method:
Verify Payment Method: Make sure your payment method (Google Play or Apple ID, depending on your device) is properly linked to the IMVU account on the new device.
4. Contact Support:
If you've followed these steps and are still unable to purchase VIP on the new device, contact IMVU's customer support. They can help you troubleshoot the issue and potentially recover your VIP access if it's been purchased on a separate, unintended account.
How to contact Customer Support:
https://support.imvu.com/support/tickets/new
Thanks
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