My purchased shared room is suddenly missing

Posted 8 months ago by Guest

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Guest

I purchased a shared room and it existed for a while. I mostly use phone so I didn't know when it disappeared. I logged in with PC and it was gone. Did anyone else experience this bug? I reported the issue with a ticket 6 days ago and I haven't received any feedback from IMVU about it.

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3 Comments

Guest posted 6 months ago

I'm having the same problem the origianl shell is being showed however unfurnished and as a non shared room. Did you get any updates from support?

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Guest posted 7 months ago

I did get in touch from an IMVU staff but after that I have been ignored for 19 days. Still waiting for a response on this matter.

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Da3n3ryz posted 8 months ago

Hi, @Guest Madbaddad2, please continue to reach out to customer service for your issue. The Discussions are user-to-user assistance; the only way to resolve account issues is through customer service.

How to contact Customer Service:

https://help.imvu.com/s/contactus

How to file and respond to a ticket: http://im.vu/help396

How to file a ticket on IMVU Mobile: http://im.vu/help769

You can contact Customer Service through phone support from 6 AM to 6 PM Pacific Time (PT).

Phone Support:

1-866-761-0975 (U.S. toll-free)

1-650-321-8334 (International)

Thank you

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