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Posted 21 days ago by M0r3Sexi

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M0r3Sexi

Can't Log Into IMVU Game, But Can Access Website Support

Hi there,

I'm having an issue with my IMVU account and I'm really not sure what's going on.

When I try to log into the game, it tells me that my email or password is incorrect. So I go through the password reset process, and it lets me change my password without any problem.

But when I try to log back into the game using the new password, I still get the same error saying the credentials are incorrect.

The strange part is that if I receive an email with a link to view my support tickets, I can log in through that just fine, and the website shows me as logged in.

So basically, I’m able to log into the support site, but I can’t access the game at all.

On top of that, I’ve sent multiple emails and submitted several tickets, but I haven’t received any response. It’s really frustrating not to get any support, especially when I can’t even use the platform properly.

Has anyone else experienced this? Any advice would be appreciated.

Thanks in advance!

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Guest posted 20 days ago

Contact IMVU doesn't work because they don't check support tickets. They only respond to live chats which are only available to VIPs. 

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Da3n3ryz

Da3n3ryz posted 20 days ago

Hi, @M0r3Sexi  IMVU is aware of the issues/problems with the IMVU classic login issue.

This Article explains how to troubleshoot your issue http://im.vu/help1067


Contact IMVU https://support.imvu.com/support/tickets/new

How to contact IMVU and reply http://im.vu/help1097

How to create a ticket on mobile http://im.vu/help769


Thanks 

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