I buy credits 10000 form 2 a count form my visa but you didn't give me any credits and you take money but didn't send credits .
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Da3n3ryzposted
17 days ago
Hi @AlaaQaddoum2 , it may take up to 24 hours to receive your item, the user's purchase of an IMVU upgrade on Mobile. They will need to check their purchases on
the Google Play or the iTunes Store. IMVU has no control over Mobile store purchases.
If users purchased through IMVU’s website using Next, users can check their order history.
I buy credits 10000 form 2 a count form my visa but you didn't give me any credits and you take money but didn't send credits .
0 Votes
1 Comments
Da3n3ryz posted 17 days ago
Hi @AlaaQaddoum2 , it may take up to 24 hours to receive your item, the user's purchase of an IMVU upgrade on Mobile. They will need to check their purchases on
the Google Play or the iTunes Store. IMVU has no control over Mobile store purchases.
If users purchased through IMVU’s website using Next, users can check their order history.
IMVU pends orders as a security measure:
https://www.imvu.com/next/settings/order/
This article explains pending orders: http://im.vu/help394
How to Contact Customer Support:
https://support.imvu.com/support/tickets/new
Thanks
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