Paypal authorized my transcation but i didn't get the coints , i just got the message that they need to manually check the transaction , when should i receive the coints? I bought them at 5:40PM today and they still haven't arrived.
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Da3n3ryzposted
about 1 month ago
Hi @Masinaaaaaa , if users purchase an IMVU upgrade on Mobile, they will need to check their purchases in the Google Play or the iTunes store. IMVU has no control over Mobile store purchases.
If users purchased through IMVU’s website using Next, users can check their order history.
Paypal authorized my transcation but i didn't get the coints , i just got the message that they need to manually check the transaction , when should i receive the coints? I bought them at 5:40PM today and they still haven't arrived.
0 Votes
1 Comments
Da3n3ryz posted about 1 month ago
Hi @Masinaaaaaa , if users purchase an IMVU upgrade on Mobile, they will need to check their purchases in the Google Play or the iTunes store. IMVU has no control over Mobile store purchases.
If users purchased through IMVU’s website using Next, users can check their order history.
IMVU pends orders as a security measure:
https://www.imvu.com/next/settings/order/
This article explains pending orders: http://im.vu/help394
How to Contact Customer Support:
https://support.imvu.com/support/tickets/new
Thanks
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