Support Ticket being ignored?

Posted 23 days ago by Guest

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Guest

I reported an issue last week and submitted a ticket and there has been no response

my account was put on hold due to not being active for like a year or so

i emailed on Sunday and submitted a ticket. It has been 5 days…. Not the 72 hours as promised

please help

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2 Comments

Guest posted 18 days ago

Yeah I’ve tried submitting 3 tickets on the issue

I got an email saying they should send a reply within 72 hours. It’s now 10 days later.

I just thought I’d make a discussion post to see if anyone had the same issues etc x

0 Votes

Da3n3ryz posted 21 days ago

Hi, @Guest_QueenCleo6 please continue to reach out to customer service for your issue. The Discussions are user-to-user assistance, the only way to resolve account issues is through customer service.

How to contact Customer Service:

https://help.imvu.com/s/contactus

How to file and respond to a ticket: http://im.vu/help396

How to file a ticket on IMVU Mobile: http://im.vu/help769

You can contact Customer Service through phone support from 6 AM to 6 PM Pacific Time (PT).

Phone Support:

1-866-761-0975 (U.S. toll-free)

1-650-321-8334 (International)

Thanks

1 Votes