I tried to purchase credit but it kept saying there were issues. I just checked my bank account and there has been two transactions from IMVU but no credits on my account... please help
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Da3n3ryzposted
26 days ago
Hi @Guest_LilithEnvy , if users purchase an IMVU upgrade on Mobile, they will need to check their purchases in the Google Play or the iTunes store. IMVU has no control over Mobile store purchases.
If users purchased through IMVU’s website using Next, users can check their order history.
I tried to purchase credit but it kept saying there were issues. I just checked my bank account and there has been two transactions from IMVU but no credits on my account... please help
0 Votes
1 Comments
Da3n3ryz posted 26 days ago
Hi @Guest_LilithEnvy , if users purchase an IMVU upgrade on Mobile, they will need to check their purchases in the Google Play or the iTunes store. IMVU has no control over Mobile store purchases.
If users purchased through IMVU’s website using Next, users can check their order history.
IMVU pends orders as a security measure:
https://www.imvu.com/next/settings/order/
This article explains pending orders: http://im.vu/help394
How to Contact Customer Support:
https://support.imvu.com/support/tickets/new
Thanks
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