I recently purchase 20k worth of credits for 10.99 and I didn’t receive them a message error kept popping up what do I do? I just spent money on this for it not to work NEED HELP ASAP
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G
Guestposted
about 1 month ago
Hello, i also bought credits worth 2.99 USD, totalling 5k credits and still have not recieved my order. Yet the money was taken from my bank account
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Da3n3ryzposted
6 months ago
Hi @Guest_MoeBlockboy , please allow 24 hours to receive your items. If users purchase an IMVU upgrade on Mobile, they will need to check their purchases in
the Google Play or the iTunes store. IMVU has no control over Mobile store purchases.
If users purchased through IMVU’s website using Next, users can check their order history.
I recently purchase 20k worth of credits for 10.99 and I didn’t receive them a message error kept popping up what do I do? I just spent money on this for it not to work NEED HELP ASAP
0 Votes
2 Comments
Guest posted about 1 month ago
Hello, i also bought credits worth 2.99 USD, totalling 5k credits and still have not recieved my order. Yet the money was taken from my bank account
0 Votes
Da3n3ryz posted 6 months ago
Hi @Guest_MoeBlockboy , please allow 24 hours to receive your items. If users purchase an IMVU upgrade on Mobile, they will need to check their purchases in
the Google Play or the iTunes store. IMVU has no control over Mobile store purchases.
If users purchased through IMVU’s website using Next, users can check their order history.
IMVU pends orders as a security measure:
https://www.imvu.com/next/settings/order/
This article explains pending orders: http://im.vu/help394
How to Contact Customer Support:
https://support.imvu.com/support/tickets/new
Thanks
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