Well, all I can do is suggest you wait, no matter how exasperating it may be. And then, once a considerable grace period (14 days?) has passed, open a new ticket.
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G
Guestposted
7 months ago
I already send ticket but its already 6 days and theres no update yet
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Da3n3ryzposted
7 months ago
Hi @Guest Ian960989 , this article covers what to do if your account has been scammed/stolen:
If you've already reported the issue, I recommend updating the ticket, adding or specifying information if you have it. In these types of processes, it's essential that they can somehow verify that your account has indeed been stolen. Data such as the first registration email or the account's username history are valuable input. If you have access to the registration email, you can also find the email that confirms your IMVU registration and shows your account's username. That's also a valuable input.
My account was stolen and i already send ticket . And its been 6 days but theres no update yet
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Krimen posted 7 months ago
Well, all I can do is suggest you wait, no matter how exasperating it may be. And then, once a considerable grace period (14 days?) has passed, open a new ticket.
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Guest posted 7 months ago
I already send ticket but its already 6 days and theres no update yet
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Da3n3ryz posted 7 months ago
Hi @Guest Ian960989 , this article covers what to do if your account has been scammed/stolen:
http://im.vu/help828
How to contact Customer Support:
https://support.imvu.com/support/tickets/new
Thanks
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Guest posted 7 months ago
I already did it. But theres no response yet
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Krimen posted 7 months ago
If you've already reported the issue, I recommend updating the ticket, adding or specifying information if you have it. In these types of processes, it's essential that they can somehow verify that your account has indeed been stolen. Data such as the first registration email or the account's username history are valuable input. If you have access to the registration email, you can also find the email that confirms your IMVU registration and shows your account's username. That's also a valuable input.
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