why i can't have priage pack?

Hi @JessAng3l , if users purchase an IMVU upgrade on Mobile they will need to check their purchases in

the Google Play or the iTunes store. IMVU has no control over Mobile store purchases.

If users purchased through IMVU’s website using Next, users can check their order history.

IMVU pends orders as a security measure:

https://www.imvu.com/next/settings/order/

This article explains pending orders: http://im.vu/help394

How to Contact Customer Support:

https://support.imvu.com/support/tickets/new

Thanks