Hello, I charged my credit card this morning, but it is still not credited properly. I find this unacceptable, and although you deducted the money from me, it is still not credited.
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Da3n3ryzposted
16 days ago
Hi @Guest_Devilbitch2, if users purchase an IMVU upgrade on Mobile, they must check their purchases in the Google Play or the iTunes store. IMVU has no control over Mobile store purchases.
Users can check their order history if they purchased through IMVU’s website using Next.
Hello, I charged my credit card this morning, but it is still not credited properly. I find this unacceptable, and although you deducted the money from me, it is still not credited.
0 Votes
1 Comments
Da3n3ryz posted 16 days ago
Hi @Guest_Devilbitch2, if users purchase an IMVU upgrade on Mobile, they must check their purchases in the Google Play or the iTunes store. IMVU has no control over Mobile store purchases.
Users can check their order history if they purchased through IMVU’s website using Next.
IMVU pends orders as a security measure:
https://www.imvu.com/next/settings/order/
This article explains pending orders: http://im.vu/help394
How to Contact Customer Support:
https://support.imvu.com/support/tickets/new
Thanks
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