Let me say what a lot of us have been thinking: IMVU has gotten really good at copying and pasting replies—but very bad at listening.
I submitted a support ticket—it took four days to get a response, and when I finally did, it was nothing but a vague, pre-written message that didn’t answer a single one of my actual questions. And now? I’ve been forced to wait another four days while they “decide” whether or not to pay me the money I’ve already earned. That’s eight days without income—income I rely on. Income I report and pay taxes on.
Let’s be honest here:
The phone support is gone.
The live chat is limited, powerless, or scripted.
Tickets are answered slowly or closed without resolution.
We aren’t even addressed by name anymore.
Our cases get ignored, and we’re treated like we don’t matter.
I’m not just some user ID. I’m not a ticket number. I’m a creator who has spent time, money, and real effort to make this platform better. Just like every other creator here. And right now, IMVU is not supporting us—they’re controlling us.
They say, “Become a Creator! We’re here to support you 24/7!” Really? Where is that 24/7 support now?
They’ve changed the Terms of Service so many times, you need a magnifying glass to keep up. They control how we use our own credits. They delay our payouts over technicalities. They add new features and programs before they fix what’s broken—like the very tools we use to survive here.
And if you want to leave? Good luck. They get to keep your products unless you manually delete them all—because even when you’re gone, they still make money off your work.
This isn’t partnership. It’s not transparency. It’s not even business.
It’s control. And we’re the ones paying for it.
I think it’s time IMVU remembered who built this place. It wasn’t your Next users. It wasn’t your phone crowd. It was the creators—the ones who worked hard, stayed loyal, and trusted you.
And what do we get in return?
Nothing but silence and cutbacks.
Fix it. Pay us on time. Answer us like humans. And stop making this feel like a dictatorship disguised as a chat platform.
Because we’re watching. We’re speaking out. And we’re not going away.
— A Creator with a Voice, Not a Number
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Kaydennzposted
15 days ago
Long-Time Creator & User Concerns About IMVU’s Direction
I’ve been on IMVU for over 18 years. Maybe not on this account specifically, but I’ve invested nearly two decades into this platform—as a user, creator, and customer. I’ve spent thousands of dollars over the years supporting IMVU, and I’m writing because many long-time members feel ignored.
One of the biggest current issues is music. We’ve dealt with this before when music content disappeared years ago, and now it feels like history is repeating itself. Users are reporting music endlessly loading or not working at all. Many of us paid real money and credits for music through IMVU, yet now there’s no clear way to prove ownership because even the music tabs and records of purchases have changed or disappeared.
Rooms without music lose activity. People don’t stay. Music creates atmosphere, and without it, room owners and creators receive complaints from visitors about products they purchased that no longer function as expected. As creators, our names are attached to those products even when platform changes break them.
This isn’t only about music. It’s about a larger pattern of control over creators and users:
Features are removed or changed without adequate transparency. Older products stop functioning due to platform decisions. Creator payout requirements and Diamond/VIP expectations are not always clearly communicated. Earnings and credits feel heavily controlled despite creators generating income for the platform. Support options have become increasingly limited; many of us remember when we could speak with actual representatives. Forum concerns often feel dismissed, redirected, or closed rather than addressed.
Creators and buyers built this platform. Without creators producing content and users purchasing it, IMVU would not be what it is today. Long-time members increasingly compare IMVU to other virtual worlds because they feel unheard.
I’m also concerned about the overall direction of the platform. The content environment appears far more adult-focused than in earlier years, while moderation standards seem inconsistent compared to how accounts were treated in the past. This creates confusion about expectations and community standards.
Many veteran users have noticed lower engagement and fewer active users than years ago. Whether that perception is accurate or not, it reflects a concern: people leave when they no longer feel valued.
I’m asking IMVU to genuinely listen to long-term members and creators regarding:
Transparency about purchased music and unavailable content Better communication before major platform changes Fair treatment and support for creators Improved payout clarity and creator policies Stronger customer support options Consistent moderation and clearer standards More consideration for preserving creator products and investments
I’m frustrated because I care about this platform. I’ve spent years creating, buying, and contributing here. Long-time users want IMVU to succeed—but success requires listening to the people who helped build the community.
Let me say what a lot of us have been thinking: IMVU has gotten really good at copying and pasting replies—but very bad at listening.
I submitted a support ticket—it took four days to get a response, and when I finally did, it was nothing but a vague, pre-written message that didn’t answer a single one of my actual questions. And now? I’ve been forced to wait another four days while they “decide” whether or not to pay me the money I’ve already earned. That’s eight days without income—income I rely on. Income I report and pay taxes on.
Let’s be honest here:
The phone support is gone.
The live chat is limited, powerless, or scripted.
Tickets are answered slowly or closed without resolution.
We aren’t even addressed by name anymore.
Our cases get ignored, and we’re treated like we don’t matter.
I’m not just some user ID. I’m not a ticket number. I’m a creator who has spent time, money, and real effort to make this platform better. Just like every other creator here. And right now, IMVU is not supporting us—they’re controlling us.
They say, “Become a Creator! We’re here to support you 24/7!”
Really? Where is that 24/7 support now?
They’ve changed the Terms of Service so many times, you need a magnifying glass to keep up. They control how we use our own credits. They delay our payouts over technicalities. They add new features and programs before they fix what’s broken—like the very tools we use to survive here.
And if you want to leave? Good luck. They get to keep your products unless you manually delete them all—because even when you’re gone, they still make money off your work.
This isn’t partnership.
It’s not transparency.
It’s not even business.
It’s control. And we’re the ones paying for it.
I think it’s time IMVU remembered who built this place.
It wasn’t your Next users.
It wasn’t your phone crowd.
It was the creators—the ones who worked hard, stayed loyal, and trusted you.
And what do we get in return?
Nothing but silence and cutbacks.
Fix it.
Pay us on time.
Answer us like humans.
And stop making this feel like a dictatorship disguised as a chat platform.
Because we’re watching. We’re speaking out. And we’re not going away.
— A Creator with a Voice, Not a Number
0 Votes
1 Comments
Kaydennz posted 15 days ago
Long-Time Creator & User Concerns About IMVU’s Direction
I’ve been on IMVU for over 18 years. Maybe not on this account specifically, but I’ve invested nearly two decades into this platform—as a user, creator, and customer. I’ve spent thousands of dollars over the years supporting IMVU, and I’m writing because many long-time members feel ignored.
One of the biggest current issues is music. We’ve dealt with this before when music content disappeared years ago, and now it feels like history is repeating itself. Users are reporting music endlessly loading or not working at all. Many of us paid real money and credits for music through IMVU, yet now there’s no clear way to prove ownership because even the music tabs and records of purchases have changed or disappeared.
Rooms without music lose activity. People don’t stay. Music creates atmosphere, and without it, room owners and creators receive complaints from visitors about products they purchased that no longer function as expected. As creators, our names are attached to those products even when platform changes break them.
This isn’t only about music. It’s about a larger pattern of control over creators and users:
Features are removed or changed without adequate transparency.
Older products stop functioning due to platform decisions.
Creator payout requirements and Diamond/VIP expectations are not always clearly communicated.
Earnings and credits feel heavily controlled despite creators generating income for the platform.
Support options have become increasingly limited; many of us remember when we could speak with actual representatives.
Forum concerns often feel dismissed, redirected, or closed rather than addressed.
Creators and buyers built this platform. Without creators producing content and users purchasing it, IMVU would not be what it is today. Long-time members increasingly compare IMVU to other virtual worlds because they feel unheard.
I’m also concerned about the overall direction of the platform. The content environment appears far more adult-focused than in earlier years, while moderation standards seem inconsistent compared to how accounts were treated in the past. This creates confusion about expectations and community standards.
Many veteran users have noticed lower engagement and fewer active users than years ago. Whether that perception is accurate or not, it reflects a concern: people leave when they no longer feel valued.
I’m asking IMVU to genuinely listen to long-term members and creators regarding:
Transparency about purchased music and unavailable content
Better communication before major platform changes
Fair treatment and support for creators
Improved payout clarity and creator policies
Stronger customer support options
Consistent moderation and clearer standards
More consideration for preserving creator products and investments
I’m frustrated because I care about this platform. I’ve spent years creating, buying, and contributing here. Long-time users want IMVU to succeed—but success requires listening to the people who helped build the community.
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