Let me say what a lot of us have been thinking: IMVU has gotten really good at copying and pasting replies—but very bad at listening.
I submitted a support ticket—it took four days to get a response, and when I finally did, it was nothing but a vague, pre-written message that didn’t answer a single one of my actual questions. And now? I’ve been forced to wait another four days while they “decide” whether or not to pay me the money I’ve already earned. That’s eight days without income—income I rely on. Income I report and pay taxes on.
Let’s be honest here:
The phone support is gone.
The live chat is limited, powerless, or scripted.
Tickets are answered slowly or closed without resolution.
We aren’t even addressed by name anymore.
Our cases get ignored, and we’re treated like we don’t matter.
I’m not just some user ID. I’m not a ticket number. I’m a creator who has spent time, money, and real effort to make this platform better. Just like every other creator here. And right now, IMVU is not supporting us—they’re controlling us.
They say, “Become a Creator! We’re here to support you 24/7!” Really? Where is that 24/7 support now?
They’ve changed the Terms of Service so many times, you need a magnifying glass to keep up. They control how we use our own credits. They delay our payouts over technicalities. They add new features and programs before they fix what’s broken—like the very tools we use to survive here.
And if you want to leave? Good luck. They get to keep your products unless you manually delete them all—because even when you’re gone, they still make money off your work.
This isn’t partnership. It’s not transparency. It’s not even business.
It’s control. And we’re the ones paying for it.
I think it’s time IMVU remembered who built this place. It wasn’t your Next users. It wasn’t your phone crowd. It was the creators—the ones who worked hard, stayed loyal, and trusted you.
And what do we get in return?
Nothing but silence and cutbacks.
Fix it. Pay us on time. Answer us like humans. And stop making this feel like a dictatorship disguised as a chat platform.
Because we’re watching. We’re speaking out. And we’re not going away.
Let me say what a lot of us have been thinking: IMVU has gotten really good at copying and pasting replies—but very bad at listening.
I submitted a support ticket—it took four days to get a response, and when I finally did, it was nothing but a vague, pre-written message that didn’t answer a single one of my actual questions. And now? I’ve been forced to wait another four days while they “decide” whether or not to pay me the money I’ve already earned. That’s eight days without income—income I rely on. Income I report and pay taxes on.
Let’s be honest here:
The phone support is gone.
The live chat is limited, powerless, or scripted.
Tickets are answered slowly or closed without resolution.
We aren’t even addressed by name anymore.
Our cases get ignored, and we’re treated like we don’t matter.
I’m not just some user ID. I’m not a ticket number. I’m a creator who has spent time, money, and real effort to make this platform better. Just like every other creator here. And right now, IMVU is not supporting us—they’re controlling us.
They say, “Become a Creator! We’re here to support you 24/7!”
Really? Where is that 24/7 support now?
They’ve changed the Terms of Service so many times, you need a magnifying glass to keep up. They control how we use our own credits. They delay our payouts over technicalities. They add new features and programs before they fix what’s broken—like the very tools we use to survive here.
And if you want to leave? Good luck. They get to keep your products unless you manually delete them all—because even when you’re gone, they still make money off your work.
This isn’t partnership.
It’s not transparency.
It’s not even business.
It’s control. And we’re the ones paying for it.
I think it’s time IMVU remembered who built this place.
It wasn’t your Next users.
It wasn’t your phone crowd.
It was the creators—the ones who worked hard, stayed loyal, and trusted you.
And what do we get in return?
Nothing but silence and cutbacks.
Fix it.
Pay us on time.
Answer us like humans.
And stop making this feel like a dictatorship disguised as a chat platform.
Because we’re watching. We’re speaking out. And we’re not going away.
— A Creator with a Voice, Not a Number
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