I have a problem with my account. I cannot subscribe or use the process to purchase clothes.

Hello, there is many reason why you can’t 

1. Your account is on hold.

2. The product you are trying to gift is from a disabled creator.

3. The product you are trying to gift is hidden or set to Display Only by a creator.

This article explains Account Holds: http://im.vu/help647

Contact imvu https://support.imvu.com/support/tickets/new

how to contact imvu and reply http://im.vu/help1097

how to created ticket on mobile http://im.vu/help769