Submitted a Ticket Regarding a Hold Placed on My Account Due to Inactivity. Haven’t Received a Response.

Posted 5 months ago by Felony

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Felony

Hello.

I submitted a ticket [#580330] 7 days ago, but I haven’t received a response yet. A hold was placed on my account since I’ve been away for a few years.

I’ve already provided details like my birthdate, email, and address. Since I haven’t made any purchases, there’s no billing info available. I’m not sure if staff are able to check the billing history on my IMVU account, but I can provide proof if necessary. I was only gifted things by someone else.

Also, I’ve just enabled 2FA on this account, which should help verify that I’m the rightful owner, since I still have access to the email.

I’d really like to update my account with a new look, but the hold is preventing me from doing so.

Thanks!

1 Votes

3 Comments

Felony posted 5 months ago

Right, I'm just posting in the forums, as I've seen other people do with the same problem as mine.

Thank you, though. @Petrazenka

1 Votes

Petrazenka posted 5 months ago

It usually takes a very long time to get a response on help tickets from IMVU.

They will probably request that you provide them with the same information that you already did.

1 Votes

Felony posted 5 months ago

Sorry, I didn't mean to post this twice. I received an error when I tried to the first time.

1 Votes

<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Hello. <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">I submitted a ticket [#580330] 7 days ago, but I haven’t received a response yet. A hold was placed on my account since I’ve been away for a few years. <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">I’ve already provided details like my birthdate, email, and address. Since I haven’t made any purchases, there’s no billing info available. I’m not sure if staff are able to check the billing history on my IMVU account, but I can provide proof if necessary. I was only gifted things by someone else. <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Also, I’ve just enabled 2FA on this account, which should help verify that I’m the rightful owner, since I still have access to the email. <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">I’d really like to update my account with a new look, but the hold is preventing me from doing so.  <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Thanks!