My account 0Elijah was put on hold. I have submitted a ticket on July 31 but no updates have been underway. How can I urge for the support??
2 Votes
1 Comments
Petrazenkaposted
4 months ago
You can try a few things to help speed up the process.
Since I don't know if you have already tried some of the things I will list then please forgive me if I mention something you might already have tried.
1. Sign up for the 2 way account authentication which will help prove that you are the rightful owner of the account.
2. Upload a selfie picture where you are holding an official picture ID held up close to your face and attach it to the help ticket. This selfie must be a close up of your face and the information in picture ID must also be visible in the selfie. This will help prove that you are who you claim to be.
3. In the help ticket disclose some facts about the account like purchase and payment history. If you can get your bank to make copies of old payment transactions to IMVU it will help. This information needs to be attached to the help ticket somehow. Maybe your bank can e mail you this information or upload it to a USB memory stick. This way the data is easier to attach to a help ticket.
4. Any other information or history you can provide about your account will also help prove you are the correct owner. This could be things like which IMVU groups is associated with the account. Account user names of IMVU friends, descriptions of outfits, which rooms you own, which public rooms you frequented... etc.
My account 0Elijah was put on hold. I have submitted a ticket on July 31 but no updates have been underway. How can I urge for the support??
2 Votes
1 Comments
Petrazenka posted 4 months ago
You can try a few things to help speed up the process.
Since I don't know if you have already tried some of the things I will list then please forgive me if I mention something you might already have tried.
1. Sign up for the 2 way account authentication which will help prove that you are the rightful owner of the account.
2. Upload a selfie picture where you are holding an official picture ID held up close to your face and attach it to the help ticket. This selfie must be a close up of your face and the information in picture ID must also be visible in the selfie. This will help prove that you are who you claim to be.
3. In the help ticket disclose some facts about the account like purchase and payment history. If you can get your bank to make copies of old payment transactions to IMVU it will help. This information needs to be attached to the help ticket somehow. Maybe your bank can e mail you this information or upload it to a USB memory stick. This way the data is easier to attach to a help ticket.
4. Any other information or history you can provide about your account will also help prove you are the correct owner. This could be things like which IMVU groups is associated with the account. Account user names of IMVU friends, descriptions of outfits, which rooms you own, which public rooms you frequented... etc.
Good luck
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