iv just had an item taken away from me that vu said has been bought on the black market i havent nor will i purchase anything on the black market in case of hackers i wish to know what was taken away as i havent purchased anything on vu for a long time
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Da3n3ryzposted
3 months ago
Hi @CheekyCorkney Navigating an IMVU "Black Market" Item Removal
It can be alarming and confusing to receive a notification from IMVU that an item has been removed from your inventory under suspicion of being a "black market" purchase, especially when you are certain you haven't engaged in such activities. Here’s a breakdown of what this means and the steps you should take to address the situation and identify the removed item.
What IMVU Considers the "Black Market"
The term "black market" on IMVU refers to any transaction that occurs outside of the official IMVU platform and its authorized channels. This includes, but is not limited to:
* Purchasing in-game items, credits, or accounts from third-party websites.
* Engaging in trades or sales with other users for real money.
* Using stolen credit cards or other fraudulent means to acquire virtual goods.
IMVU's policies strictly prohibit these activities to protect users from scams, fraud, and potential account hacking. When IMVU detects an item that was sourced through these illicit means, it will remove it from the inventories of any avatars who possess it.
How to Identify the Removed Item
Since you haven't made any recent purchases, it's crucial to investigate which item was removed. The notification you received from IMVU may not have explicitly named the item. Here are ways you can try to identify it:
1. Check Your IMVU Messages: IMVU's official communications, including notifications about item removals, are typically sent to your IMVU inbox. Carefully re-read the message you received. While it might be a generic notification, there is a chance it contains the name or an icon of the removed product.
2. Review Your Inventory: This may be difficult if you have a large inventory, but you might notice a clothing item, piece of furniture, or accessory that you previously owned is now missing. Try to recall any items you've acquired over time, even those you didn't purchase directly yourself.
3. Consider Gifted Items: The "black market" item may have been gifted to you by another user who obtained it through fraudulent means. Unfortunately, even if you were an unknowing recipient, the item is still subject to removal if it is traced back to a prohibited transaction.
What to Do Next: Contacting IMVU Support
The most direct way to get answers and resolve this issue is to file a support ticket with IMVU. This will allow you to communicate directly with their customer service team about the specific circumstances of your account.
How to File a Support Ticket:
1. Go to the IMVU Help Center: You can access this by logging into the IMVU website and looking for the "Help" or "Support" section.
2. Start a New Case: Look for an option to "Submit a Case" or "Contact Us."
3. Provide Detailed Information: When you fill out the support form, be clear and concise. Be sure to include:
* Your avatar name.
* The date you received the notification.
* A clear statement that you have not purchased anything from the "black market" and have not made any recent purchases.
* Specifically ask for the name of the item that was removed** from your inventory.
* Explain your concern about account security and the possibility of hacking.
Given that you haven't made recent purchases, this situation strongly suggests you may have been an unknowing recipient of a fraudulently obtained gift, or there could be an error. By contacting IMVU support, you can get clarification on what was removed and ensure the security of your account.
iv just had an item taken away from me that vu said has been bought on the black market i havent nor will i purchase anything on the black market in case of hackers i wish to know what was taken away as i havent purchased anything on vu for a long time
0 Votes
2 Comments
Da3n3ryz posted 3 months ago
Hi @CheekyCorkney Navigating an IMVU "Black Market" Item Removal
It can be alarming and confusing to receive a notification from IMVU that an item has been removed from your inventory under suspicion of being a "black market" purchase, especially when you are certain you haven't engaged in such activities. Here’s a breakdown of what this means and the steps you should take to address the situation and identify the removed item.
What IMVU Considers the "Black Market"
The term "black market" on IMVU refers to any transaction that occurs outside of the official IMVU platform and its authorized channels. This includes, but is not limited to:
* Purchasing in-game items, credits, or accounts from third-party websites.
* Engaging in trades or sales with other users for real money.
* Using stolen credit cards or other fraudulent means to acquire virtual goods.
IMVU's policies strictly prohibit these activities to protect users from scams, fraud, and potential account hacking. When IMVU detects an item that was sourced through these illicit means, it will remove it from the inventories of any avatars who possess it.
How to Identify the Removed Item
Since you haven't made any recent purchases, it's crucial to investigate which item was removed. The notification you received from IMVU may not have explicitly named the item. Here are ways you can try to identify it:
1. Check Your IMVU Messages: IMVU's official communications, including notifications about item removals, are typically sent to your IMVU inbox. Carefully re-read the message you received. While it might be a generic notification, there is a chance it contains the name or an icon of the removed product.
2. Review Your Inventory: This may be difficult if you have a large inventory, but you might notice a clothing item, piece of furniture, or accessory that you previously owned is now missing. Try to recall any items you've acquired over time, even those you didn't purchase directly yourself.
3. Consider Gifted Items: The "black market" item may have been gifted to you by another user who obtained it through fraudulent means. Unfortunately, even if you were an unknowing recipient, the item is still subject to removal if it is traced back to a prohibited transaction.
What to Do Next: Contacting IMVU Support
The most direct way to get answers and resolve this issue is to file a support ticket with IMVU. This will allow you to communicate directly with their customer service team about the specific circumstances of your account.
How to File a Support Ticket:
1. Go to the IMVU Help Center: You can access this by logging into the IMVU website and looking for the "Help" or "Support" section.
2. Start a New Case: Look for an option to "Submit a Case" or "Contact Us."
3. Provide Detailed Information: When you fill out the support form, be clear and concise. Be sure to include:
* Your avatar name.
* The date you received the notification.
* A clear statement that you have not purchased anything from the "black market" and have not made any recent purchases.
* Specifically ask for the name of the item that was removed** from your inventory.
* Explain your concern about account security and the possibility of hacking.
Given that you haven't made recent purchases, this situation strongly suggests you may have been an unknowing recipient of a fraudulently obtained gift, or there could be an error. By contacting IMVU support, you can get clarification on what was removed and ensure the security of your account.
How to contact Customer Support:
https://support.imvu.com/support/tickets/new
Thanks
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Petrazenka posted 3 months ago
Simply do an inventory check to find out which product was deleted.
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